Sr Manager User Experience Research Sr Manager User Experience Research …

Ameriprise Financial, Inc.
in Minneapolis, MN, United States
Permanent, Full time
Be the first to apply
Competitive
Ameriprise Financial, Inc.
in Minneapolis, MN, United States
Permanent, Full time
Be the first to apply
Competitive
Sr Manager User Experience Research
Job Description

Ensure a consistent and effective user experience (UX) across the breadth of technology tools. Work with business and technology key stakeholders to develop and maintain user experience tool strategy. Design UX research plans during the strategy definition phase and assist in the execution of the plan. Collaborate on new user interfaces, ensure that mobile and desktop applications are powerful, engaging and rewarding by taking a user centered design approach. Act as creative leader, review work and give creative feedback to fellow UX professionals on the team..

Responsibilities

  • Lead user experience efforts in the implementation phase, including the development of wireframes, mock-ups and other project deliverables to illustrate the intended user experience. Ensure accurate documentation of design requirements or Agile stories for the team, as well as test plans or acceptance criteria for post-development acceptance testing. Ensure that designs meet business strategies and user requirements. Present ideas, including rationale based on customer research and best practices, to the product development team and other key stakeholders, including business leaders.
  • Effectively manage team work load and ensure knowledge sharing and cross-training of team members to effectively support the business and execute on team/function deliverables. Develop and maintain a high-performing team through effective hiring, coaching and performance management.
  • Build research plans designed to gather quantitative and qualitative information to support informed design decisions.
  • Conduct UX research, including competitive research reviews, heuristic reviews, surveys, click studies, card sorting and usability testing. Author and present resulting research reports.
  • Actively contribute in the strategy phase of projects, including leading concepting and the approach for the user experience.
  • Function as design/brand champion on all assigned programs. Including participation in and leading of peer design reviews/critiques, giving and receiving constructive feedback.


Required Qualifications

  • Bachelors degree or equivalent.
  • 7-10 yrs relevant experience.
  • Proficient knowledge of user-centered design process, web best-practices and relevant disciplines, including information architecture, interaction and visual design.
  • Strong written and verbal communications skills, including the ability to clearly articulate creative concepts and rationale.
  • Proficient presentation skills to convey ideas and concepts.
  • Experience working with industry standard visualization tools and software
  • Working knowledge of design fundamentals such as color theory, composition, branding, typography and web design standards.
  • Ability to work in both waterfall and agile project processes.
  • Ability to work in both waterfall and agile project processes.


Preferred Qualifications

  • Ability to interpret product requirements documents from a user-centered perspective.
  • Working knowledge of usability testing and other research methods.
  • Fundamental understanding of project management and business process management concepts.
  • Experience leading 1-3 UX professionals or other direct reports.
  • Experience designing transactional or complex interactions with consumer and/or B2B platforms.
  • Professional certifications (preferred): Certified Usability Analyst Certification (CUA), Nielsen Norman Group UX Certification
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