ServiceNow Event Management Product Owner

Serve as Product Owner for the Event Management product and manage technical delivery for a global team comprised of onshore and offshore resources. Primary responsibility for ServiceNow ITOM Health/Event Management application including integrations with 3rd party monitoring and reporting platforms.
Come join this collaborative team and apply today!

Responsibilities

• Perform a variety of senior-level engineering tasks around system design, implementation, integration, and optimization within a technology domain or line of business.
• Take ownership and assist the internal team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with various monitoring tools.
• Define and document, at an architectural and design level of detail, technical solutions which are fit for business and are based on ServiceNow Implementation best practices.
• Write/estimate Stories, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated.
• Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer and hand offs to operations team.
• Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
• Perform research into technology partner or other vendor solutions in context of implementing Event Management requirements.
• Contribute to the continual improvement of Delivery Services processes as well as the maturing of the Event Management product at Ameriprise.
• Expand and drive adoption of Alert Management as a practice.
• Provide mentorship and guidance to other members of the team.

Required Qualifications

• Bachelors degree or equivalent (4-years) in Computer Science, Engineering, or related field.
• 7-10 years of relevant experience required.
• 7+ years of practical experience and proven success with the design and operation of enterprise-level complexity computing systems.
• 5+ years of experience and proven ability to lead and influence others without a direct line of authority.
• Has proven skills on technical implementations and strong development skills on ServiceNow Event Management in particular.
• Demonstrated skills developing and configuring Event and Alert rules, workflows, sub-flows and actions with Flow Designer.
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Hands-on expertise and event management integration knowledge with one or more of the following monitoring/analytics tools: Sumologic, NetOps, Science Logic, SCOM, Dynatrace.
• Experience with ServiceNow Integration Hub, Ansible and Teams spokes.
• Ability to comprehend, modify and create server-side, object-oriented JavaScript, Python, Unix Shell scripting and Windows scripting and PowerShell scripts.
• Advanced and current understanding (and practice) of supported integration points, including RESTful API, JSON v2, and out of the box ServiceNow integrations for NetOps, Azure, Dynatrace, etc.
• Experience implementing and familiarity with systems using the Agile/Scrum methodology
• Demonstrated ability to influence and consult (providing options with pros, cons and risks).
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder.
• Experience with CICD pipeline deployment, CFT and Terraform.
• Advanced and current understanding (and practice) of supported integration points, including RESTful API, JSON v2, and out of the box ServiceNow integrations for NetOps, Azure, Dynatrace, etc.
• Experience implementing and familiarity with systems using the Agile/Scrum methodology
• System Administration experience, to include hardware and network experience on Unix and/or Windows platforms.
• Broad technical knowledge across a majority, with expert level depth in several of the following: Web application development, software engineering and/or testing.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD)
• Strong understanding of cloud technology including serverless compute, load balancers, EKS, DNS services
• Additional experience in following product lines: ITSM, CMDB, Disocvery and Service Mapping.
• Good understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• ITIL Foundations Certification
• ServiceNow Certified System Administrator (CSA)
• Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
• NOTE: The company does not offer L1 sponsorship for this opportunity.

About Our Company

The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.