Fraud Global Automation Manager - Firmwide Operations

  • Competitive
  • Baltimore, MD, USA
  • Permanent, Full time
  • Morgan Stanley USA
  • 15 Oct 18

Fraud Global Automation Manager - Firmwide Operations

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Firmwide Operations includes Fraud Operations, Shared Services and Banking Operations (SSBO), Operations Risk and Control, Global Project Group and Metrics, Branch Operations, and Divisional Management. Fraud Operations is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients.

• Drive fraud automation agenda and imperatives across the global Fraud Division assessing current state and mapping out ways to optimize manual processes
• Implement Change Management framework to support the Fraud Operations organization
• Drive fraud agile framework levering Agile principles and best practices
• Design quality assurance processes for fraud, risk, and business management teams
• Streamline the fraud outsourcing process (e.g. best practice and oversight for offshore vendor)
• Provide support with data collection, data synthesis, and the coordination of internal focus group sessions
• Collect and analyze data across various engagement and people centric initiatives to make informed recommendations for changes to Fraud workplace practices
• Manage the governance framework and ensure accountability around key imperatives
• Develop key dashboard and metrics insights for key operations priorities and imperatives
• Proactively identify process improvement and risk mitigation opportunities within the function to improve operational efficiency and effectiveness as appropriate


Skills Required:
• Minimum of 7 years of applicable work experience preferably in financial services and/ or operations. College degree preferred
• Lean Six Sigma experience or Six sigma certification a plus
• Strong quantitative and qualitative problem-solving skills
• Strong verbal and written communication skills
• Ability to clearly communicate change
• Experience working with supplier/vendor management
• Change management experience
• Bilingual experience a plus