Director - SSBO - Global Loan Services - Residential Operations

  • Competitive
  • Baltimore, MD, USA
  • Permanent, Full time
  • Morgan Stanley USA
  • 23 Jan 18 2018-01-23

Director - SSBO - Global Loan Services - Residential Operations

We now have an exciting opportunity for a Director to join the Global Loans Servicing (GLS) Management Team based in Baltimore, Maryland.

The core responsibility of GLS is the support for the full life cycle tied to loan products including Corporate, Commercial, Residential and Letters of Credit. This operational support is done via trade booking, funding, servicing, collateral managemet and post settlement trade reconciliation.

The Residential Operations team within GLS provides front to back operational support which is comprised of loan origination, funding, servicing and collateral management specific to Residential Loan products.

This Director role will manage a team that will serve three primary functions: Trade Support, Funding and Invoice Management specific to Residential Loans conducted with the Institutional Trading Desk and Private Weath Investors. The group is required to liaise with various internal and external counterparties. This includes external vendors, operations teams, Private Bankers, Financial Advisers and Institutional Traders.


-Maintain and develop a culture of operational excellence.
-Manage the daily risk for their team via established metrics and risk indicators
-Management of the relationship with vendor support teams for work that has been outsourced.
-Provide daily support in the form of approvals for trade bookings and funding wires
-Ensure internal control and external regulatory compliance policies and their impacts are understood and adhered to by the team
-Serve as a point of escalation for your team and the business unit; ensure further escalation of issues to more senior 0perations or Business Unit management as appropriate.
-Continuously look for opportunities for business process improvements.
-Support key on-going business goals and initiatives including on-boarding of new products as dictated by the Business Unit.
-Manage the development of the individuals careers through one on one meetings and formal performance evaluations and perform succession planning for the team.

Success will be measured by the ability to process a growing business with minimal risk while improving processes in order to create capacity and further minimize risk, whilst managing to budget and meeting cost reduction targets.



-5+ years loans experience or managerial experience
-Bachelor's Degree required
-Knowledge of the Financial Services industry and Operational Risk.
-Prior experience in general Loan or Mortgage Processing, Underwriting and Servicing preferred
-Prior banking experience with exposure to cash wire processing preferred
-Experience managing a team is preferred
-Analytical skills with ability to evaluate information gathered from multiple sources and reconcile variance
-Excellent written and verbal communication skills
-Prior experience in documenting and updating operational policy and procedures
-Ability to work in a fast paced environment
-Is self-confident, demonstrates integrity and business-appropriate behavior.
-Approaches all situations with positive outlook, energy and enthusiasm.
-Is a self-starter who takes individual ownership for work quality and improvement.
-Leads by examples working with drive and determination
-Ability to effectively multi-task and meet daily/weekly/monthly deadlines
-Experienced with Microsoft Excel is required