Client Operations Associate - Institutional Securities Group

  • Competitive
  • Baltimore, MD, USA
  • Permanent, Full time
  • Morgan Stanley USA
  • 12 Dec 17 2017-12-12

Client Operations Associate - Institutional Securities Group

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Institutional Securities Group (ISG) Product Operations encompasses two functionally aligned organizations. The first, Trading & Client Operations, provides Operations functions in direct support of activity executed by Institutional Sales &Trading. The second, Clearing Operations, provides Operations functions in direct support for activity cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives, and OTC Derivatives. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external. ISG Product Operations partners closely with Shared Services and Banking Operations as well as Branch Operations and Operations Risk & Control to deliver a connected 'front to back' view of operations to ISG Sales and Trading.

The Listed Derivatives department is responsible for the timely clearance of Listed Derivatives trades on trade date, the management of all exchange positions and related functions.
The FCS Baltimore team is responsible for ensuring that all steps (Commissions, Interest profiles) as part of the Client Onboarding process are set up in the relevant systems as well as all Give Up agreements are executed in line with instructions from the firms customers, counterparties and traders. The team interacts with a number of other groups within Morgan Stanley on a daily basis such Futures Clearing Teams, Brokerage, Sales traders, House traders, as well as external contacts such as Counterparty Brokers and Customers.
It is an innovative and dynamic environment where individuals share a common set of values and bring excellence and integrity to everything they do.
The future challenge for Listed Derivatives is to continue to meet and exceed increased business and client demands.

- Client Onboarding : Process includes Commissions maintenance and Interest setups
- Documentation of Standard Give Up Agreements : This requires diligence, accuracy and good relationship management skills. Give up agreements must be in place prior to trading. As a result this is one of the first opportunities that Ops have to engage with the client. Liaison between the Sales traders, Marketing team and Counterparty brokers to quickly resolve outstanding items is a large part of the role.
- Documentation of LME Give Up Agreements : These agreements have a urgent deadlines on them and as a result require additional focus
- Trade flow support : Adding Give Up references to existing accounts, arranging for new accounts, and problem solving when accounts aren?t visible in Vista. Large deals sometimes need to be booked in time to meet market deadlines & this part of the role can be time pressured and client sensitive
- Updating Commission rates : Adding commission schedules for clients into our systems.


- Bachelor's Degree required
- Candidate should be a confident well-rounded methodical person with good analytical skills
- Listed Derivatives experience is advantageous
- Attention to detail and accuracy
- Good communication skills are essential
- Task oriented, inquisitive in nature and self-starter
- Self-motivated and ability to work consistently and efficiently to achieve end goals