Business Systems Analyst Business Systems Analyst …

Wolters Kluwer
in Waltham, MA, United States
Permanent, Full time
Be the first to apply
Wolters Kluwer
in Waltham, MA, United States
Permanent, Full time
Be the first to apply
Business Systems Analyst
Associate Business Systems Analyst Associate Business Systems Analyst USA-MA-Waltham-Third Ave/en-US/External/job/USA-MA-Waltham-Third-Ave/Associate-Business-Systems-Analyst_R0008450/apply

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

Basic Function:

Work as part of a team dedicated to ensuring we are maximizing efficiency and capitalizing on the full features and benefits of our enterprise business systems based on the needs of the user base in various functional groups. We are seeking a candidate with excellent technical and communication skills who can understand stakeholder needs in order to administer, enhance, configure, and maintain systems accordingly.

Essential Duties and responsibilities:

  • Serve as the liaison between stakeholders from multiple internal departments and the development/technology team on prioritized backlog projects submitted by stakeholders
  • Work with stakeholders and Business Transformation Architects to understand business requirements and help construct a project backlog
  • Provide analysis and guidance for efficient design, configuration, and implementation of system enhancements
  • Work with Scrum team to define data and system workflows to support complete solutions
  • Perform tasks in an Agile environment to complete user stories as assigned
  • Conduct moderate software configuration management activities as requested by the business
  • Support, troubleshoot, and resolve issues reported for our Order Management Systems (OMSs) and Salesforce instances
  • Triage issues and escalate as needed to Senior System Analysts by providing troubleshooting results and analysis
  • Communicate updates back to stakeholders as support tickets and projects move forward
  • Create and manage user accounts to all business systems
  • Procure and manage user software licenses for all business systems
  • Assist with business system regulatory, security, compliance, and audit efforts

Job Qualifications:


  • BA/BS in Computer Science or IT or equivalent field.


  • 3+ years working as a Systems Analyst in an Agile environment
  • 3+ years working and communicating with business stakeholders at all levels
  • 3+ years working with Order Management Systems and CRMs (Salesforce)

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

  • Proven track record to deliver roadmap projects on time and on budget
  • Successful experience working on large, complex projects across multiple departments.
  • Strong understanding of business processes and how to leverage standard system capabilities to support them.
  • Strong technical aptitude with aligning technology to business requirements.
  • Self-starter ability to drive projects forward with limited oversight.
  • Knowledge of SQL and database design. Ability to write SQL queries.
  • Experience with Salesforce Service Cloud and B2B Commerce a plus

Travel Requirements: 0-5%

Physical Demands: Normal office environment

All Locations: USA-MA-Waltham-Third AvePosted YesterdayFull timeR0008450

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Associate Business Systems Analyst