IT Service Delivery Manager IT Service Delivery Manager …

State Street Corporation
in Quincy, MA, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
in Quincy, MA, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
IT Service Delivery Manager
IT Service Delivery Manager - Lifecycle

Who we are looking for
LCM Program requires a Service Delivery Manager to lead the Tier 0/1 Lifecycle effort. Resource will have significant interaction with GTS Infrastructure leadership, vendors, and Global Application Development app owners, remove technical barriers and bringing solutions.

What you will be responsible for
Provides centralized, focused governance and management of the entire LCM Resiliency effort.

Issue Management and Resolution
Escalation resolution
Problem Management and Resolution
Capital requirements definition
Resiliency Reporting
Non-PTS Resiliency Issue Resolution
Multiple Platform Technical Expertise and Management Expertise

What we value
Superior project oversight and governance background. Superior communication skills. Creative problem solving. Flexibility and strong tenants for reaching desired outcome.

Education & Preferred Qualifications
  • 10-15 years financial experience
  • 10-15 years program management for large organizations with large scale programs
  • Proven success in delivering programs and meeting timelines
  • Bachelors degree or equivalent


Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers

Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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