Delivery Management Vice President Delivery Management Vice President …

State Street Bank
in Quincy, MA, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Bank
in Quincy, MA, United States
Permanent, Full time
Be the first to apply
Competitive
Delivery Management Vice President
Client Delivery Management, Vice President Quincy, Massachusetts/en-US/Global/job/Quincy-Massachusetts/Client-Delivery-Management--Vice-President_R-629368-1/apply

Manages the performance of assigned teams and relationships. Proactively develops and maintains external and internal relationships. Oversees and sets strategy for teams delivering service to clients specifically inquiry management. Develops understanding of clients strategies and seeks business solutions to meet their needs. Leads the development of department objectives and oversees implementation. Serves as a representative of the department in client settings.

Responsibilities:

  • Ensures day to day client service operations are running effectively and meeting department and client needs.
  • Drive execution of initiatives.
  • Develop strong and positive working relationships with business areas and clients.
  • Create strategy and set goals for client service unit.
  • Evaluate performance vs. client expectations.
  • Identify opportunities for product development and enhancement.
  • Manage internal and external client perception of services delivered and operations for which support is provided.
  • Create client communication strategy.
  • Supervises, typically with operational focus, in area of functional expertise. Develops and establishes operational policies within area managed. May participate in development of functional strategy
  • Manages activities of a broad functional area through first level managers and exempt specialists. Has overall responsibility for developing and administering budgets, schedules, and performance standards for the organizational unit
  • Participates in the development of overall objectives and long term goals of the organization: Faulty decisions would normally have a serious effect on the success of functional, divisional, or company operations

Business Unit Specific Skills

  • Strong written and verbal communication skills
  • Complex problem solving ability across multiple disciplines
  • Create strategy to manage client perception
  • Ability to position issues with clients
  • Develop client relationships
  • First or second level of management with human resource responsibilities
Posted 2 Days AgoFull timeR-629368

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

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