Senior Director, Network Infrastructure Senior Director, Network Infrastructure …

in Milton, MA, United States
Permanent, Full time
Be the first to apply
in Milton, MA, United States
Permanent, Full time
Be the first to apply
Senior Director, Network Infrastructure
Sr. Director, Network Infrastructure Req ID: 2000319 Date posted 06/03/2020 Sr. Director, Network Infrastructure -2000319 Description

The Sr. Director, Network Infrastructure is responsible for the strategy and operational integrity of all aspects of the voice and data network. They are consulted on and contribute to the strategic vision of the organization and are expected a broad range of ideas and perspectives regarding networks and how they support applications and IT infrastructure at Santander. This individual will lead a team of engineers and specialist that are critically integrated with projects, operations and engineering. Since network is the technology fabric, it is expected that this role participate in incident and problem management for all areas of infrastructure and applications. This senior role provides leadership on complex architecture involving multiple disciplines by interacting, influencing and presenting to stakeholders, peers and senior management. S/he creates a work environment that enables team members to be their best and deliver on their accountabilities.

Responsibilities Strategic
  • Participates as part of the Infrastructure Leadership Team to insure integrated strategies and operational excellence

  • Develops Network Strategy for the organization based on project and business initiatives

  • Represents the bank as subject matter expert for networks in internal audit and regulatory examinations

  • Responsible for personnel management, conducts performance reviews, competency development, and coaches staff

  • Lead a large team of individuals at various skill and experience levels to manage performance and team efficiency

  • Develops and manages budgetary planning and cost optimization strategies aligning to the business requirements and demand forecasting

  • Works with Vendor Management to optimize contracts and performance levels for all 3rd party network agreements

  • Responsible for all areas related with Network and Voice infrastructure: WAN, LAN, WiFi, Datacenter, Corporate Telephony, Contact Center Telephony, etc.

  • Participate in Roadmap Development, Project Management, Incident Management and Problem management for all aspect of Network Communications

  • Accountable for all moves, adds, changes, upgrades and patches to strictly adhere to Change Management policies and procedures

  • Focuses on trending analytics for capacity and performance management to insure availability and reliability of the network

  • Ensures that all network and voice systems adhere to established SBNA policies, procedures, and standards for internal and external regulatory requirements

  • Support the ongoing maintenance of network and voice infrastructure by ensuring up-to-date vulnerability patches, software releases, maintenance of configurations in compliance with Santander Hardening Guides

  • Support and participate in all maintenance of Disaster Recovery/Failover scenarios plan and testing

  • Lead efforts working with Security in order to identifying risks and propose improvements to mitigate those risks

  • Interact with the monitoring teams, both internal and 3rd party, to ensure that all the network and voice infrastructure is properly monitored and receiving alerts for events

  • Participate in regular roadmap workshops to keep a current and future technology vision for network infrastructure

  • Work with the applications and business groups to develop the proper Cloud Fabric to support the innovation of the business

Contact Center

  • Participate in the strategic planning and program development of the Contact Centers

  • Work with the business groups to direct and prepare studies to determine operational effectiveness and revise programs to increase quality and productivity

  • Accountable for the overall quality and integrity of the Contact Center Platform through monitoring scorecards and call pattern trending and analytics

  • Track and analyze contact center performance versus service goals/metrics; issues regular reports to senior management and business unit customers of performance versus goals and recommended actions

  • Ensure network reliability for contact center systems and applications

  • Ensure support for legacy contact center systems while managing seamless integrations into new systems and innovations as part of an agreed roadmap



  • Bachelors degree in Information Technology, Computer Science, Information Security, or equivalent work experience in related IT field is required, with an advanced technology degree being preferred

  • 15+ years of Network and Voice Engineering experience

  • 10+ years of experience managing technical teams geographically distributed

  • Ability to provide hands-on technical and operational guidance to senior engineers.

  • Experience in large, complex financial institutions

  • Experience in audit and regulatory compliance having presented to Federal or other governing bodies

  • Evidential experience presenting to large groups of Executives for business cases and investment

  • Digital Transformation experience with architecting move to Cloud including security, performance, and other key aspects

  • Strong Cloud Infrastructure and Partner management experience for contracts and operational excellence

  • Strong communication and influencing skills where you can explain ideas from different perspectives to technical and non-technical audiences

  • Capable of managing competing priorities and making the right trade off based on business impacts

  • Extreme focus on customer experience and continuous improvement

  • Demonstrated ability to build and maintain partnerships at every level and manage those relationships

  • Advanced reasoning competencies for analytics and demand forecasting

  • Extensive knowledge and background in network and voice infrastructure including contact center and multi-tiered office/branch topology

  • Deep knowledge of vulnerability, security policies and perimeter protection

  • Proven successful track record with ITIL standards like Change Management, Incident Management and Problem Management

  • Extensive experience with monitoring and trending analytics tools relating to capacity planning and demand forecasting

  • Bilingual English/Spanish is highly desired competency

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job : Infrastructure Operations Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park-Corp Organization:Technology (5900) Schedule : Full-time Job Posting : Jun 9, 2020, 4:54:49 PM Share this job
  • Who is Santander?

  • Innovating Through IT

    Get more information about Santander's Information Technology team.

  • About Santander Universities

    Learn how Santander Universities makes a positive impact on society.

Featured Jobs Your Jobs Saved Jobs

You currently have no jobs saved.

Recent Jobs Work in Dorchester

Check out where you could be working if you apply.

Get the Scoop

Keep your finger firmly on the pulse. Sign up, and you'll receive news, updates and alerts for the newest Santander roles as they become available.

First Name

Last Name

Email Address

Confirm Email