Associate, Application Support,Management Associate, Application Support,Management …

Santander
in Milton, MA, United States
Permanent, Full time
Be the first to apply
Competitive
Santander
in Milton, MA, United States
Permanent, Full time
Be the first to apply
Competitive
Associate, Application Support,Management

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Associate, Application Support/Problem Management Req ID: 2001276 Date posted 05/06/2020 Associate, Application Support/Problem Management - 2001276 Description

Our team is looking to hire an IT Problem Manager w/ Data Analysis experience to fill a necessary function in our team.

Responsibilities :
  • Work through IT Problem Management following ITIL process
  • Drive collaboration efforts and identify root cause issues
  • Collaborate w/ team on Problem Management
  • Integrate different sources of data into consolidated reports, using standard input/output formats (tabbed formats, excel, access)
  • Analyze and evaluate metrics reported
  • Identify and apply appropriate data transformation techniques where needed
  • Create progress reports for deployment of tools and systems based in the integration of asset data for scoping and the results found in the various tools
  • Create operational metrics, based on the datasets, where accuracy of the data is key
  • Ensure timely delivery of said metrics
  • Create executive reports and summarize effective information
Qualifications Must haves:
  • Enterprise IT Operations experience in ITIL Problem Management
  • Leadership qualities to drive efforts forward confidently
  • Data Analysis and Reporting
Nice to haves:
  • Notable experience w/Service Now Tool data curation
Ideal Experience:
  • Problem Management
  • ITIL
  • SQL Reporting
  • Windows Office Suite, notable experience w/ Excel
  • Tableau or Power BI
  • Understanding of Datasets
  • Familiarity or experience working with Active Directory, SCCM, CMDB, Service Now and other information sources
  • Involved in IT Operations Change Management & Incident Management
  • Software Asset Management
  • Built Control metrics from reports on operational and technical functions
  • Working w/ Control metrics

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job : Application Support Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park-Corp Organization: Technology (5900) Schedule : Full-time Job Posting : May 6, 2020, 2:58:28 PM Share this job
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