Associate, Application Support,Management Associate, Application Support,Management …

in Milton, MA, United States
Permanent, Full time
Be the first to apply
in Milton, MA, United States
Permanent, Full time
Be the first to apply
Associate, Application Support,Management

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Associate, Application Support/Problem Management Req ID: 2001276 Date posted 05/06/2020 Associate, Application Support/Problem Management - 2001276 Description

Our team is looking to hire an IT Problem Manager w/ Data Analysis experience to fill a necessary function in our team.

Responsibilities :
  • Work through IT Problem Management following ITIL process
  • Drive collaboration efforts and identify root cause issues
  • Collaborate w/ team on Problem Management
  • Integrate different sources of data into consolidated reports, using standard input/output formats (tabbed formats, excel, access)
  • Analyze and evaluate metrics reported
  • Identify and apply appropriate data transformation techniques where needed
  • Create progress reports for deployment of tools and systems based in the integration of asset data for scoping and the results found in the various tools
  • Create operational metrics, based on the datasets, where accuracy of the data is key
  • Ensure timely delivery of said metrics
  • Create executive reports and summarize effective information
Qualifications Must haves:
  • Enterprise IT Operations experience in ITIL Problem Management
  • Leadership qualities to drive efforts forward confidently
  • Data Analysis and Reporting
Nice to haves:
  • Notable experience w/Service Now Tool data curation
Ideal Experience:
  • Problem Management
  • ITIL
  • SQL Reporting
  • Windows Office Suite, notable experience w/ Excel
  • Tableau or Power BI
  • Understanding of Datasets
  • Familiarity or experience working with Active Directory, SCCM, CMDB, Service Now and other information sources
  • Involved in IT Operations Change Management & Incident Management
  • Software Asset Management
  • Built Control metrics from reports on operational and technical functions
  • Working w/ Control metrics

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job : Application Support Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park-Corp Organization: Technology (5900) Schedule : Full-time Job Posting : May 6, 2020, 2:58:28 PM Share this job
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