Mortgage Supervisor Mortgage Supervisor …

in Canton, MA, United States
Permanent, Full time
Be the first to apply
in Canton, MA, United States
Permanent, Full time
Be the first to apply
Mortgage Supervisor
Mortgage Post Closing Supervisor

We have a unique opportunity for someone to contribute their talents and strengths as a Post-Closing Supervisor


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time. 

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the worlds leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped well be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity and Advantage drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond todays problems to find tomorrows solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


Responsibilities include coordinating the activities related to the boarding and service release of

loans for multiple investors. Coordinate Loan Transfers communications via email with other

servicers, investors, SLS business units and Asset Conversion.

Primary Accountabilities

  • Manage the workflow of the Post Close for performance & accuracy.  Supporting both the retail and wholesale channels staffing accordingly to handle peak times of the day/month when volume is high

  • Manage reports to track performance for both completeness and accuracy of the Post Close department.  Audit reports to make sure all necessary documents are received from the client and communicate with the client any discrepancies that may exist between what was listed as sent and what was actually received

  • Be self-sufficient in day to day responsibilities

  • Communicate with internal and external Clients on a professional level

  • Assist Senior Management with daily updates, performance and challenges

  • Ability to troubleshoot or solve problems

  • Have an understanding of the internal programs related to the different areas (BPM, OPUS and SRT)

  • Understand the functionality of each of the internal and external Clients

  • As required, assist in the development, solution and User Acceptance Testing (UAT) for projects that impact the QC team

  • Analyze the current processes to constantly improve and provide overall efficiencies

  • Work with investor and internal business owners to address escalations and clear conditions as needed.

  • Responsible for delivering on order level performance across all lines of business

  • Responsible for continuous process improvement and thought leadership surrounding the distribution of volumes and the clients who we service.

  • Take action on escalations and review any trends or training opportunities and assist in corrective action when required.

  • While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.

  • Perform related duties as requested.



  • High School Diploma or equivalent Required

  • Bachelor's degree from four-year college or university or two years of related experience; and one year of related experience and/or management; or equivalent combination of education and experience is preferred  

  • 5+ years of mortgage processing, closing and/or operations experience

  • 3+ years of managerial or administrative experience

  • Experience working in a paperless environment


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience


  • High school diploma or equivalent

  • Minimum of 2 years of mortgage industry experience

Language Ability

Ability to read/analyze/interpret journals/financial reports/legal documents; respond to inquiries/complaints from customers/reg. agencies/ community; write speeches/articles for publication; present info to top mgmt/public groups/ boards of directors.

Mathematical Ability

Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane, and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients and the public.


  • A choice medical insurance plans designed to meet your needs

  • Dental & Vision insurance

  • Life & Disability insurance

  • Flexible spending and health savings accounts

  • Employee Stock Purchase Plan

  • Paid time off - Youll accrue 3 weeks your first year!

  • Nine Holidays

  • $1,000 Employee Referral Program

  • Wellness programs

  • Matching 401(k)

  • Tuition Reimbursement

  • Banking and investments plans

  • Rewards and recognition programs

  • Employee discounts for wellness, auto & homeowners insurance, wireless service and more

To learn more, visit us at .

Your career is waiting.

Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. 

Primary Location: United States
Work Locations:
Job: Mortgage Services Operations
Organization: Computershare Limited
Job Posting: Jun 19, 2020, 10:37:17 PM