Mortgage Processor Mortgage Processor …

in Canton, MA, United States
Permanent, Full time
Be the first to apply
in Canton, MA, United States
Permanent, Full time
Be the first to apply
Mortgage Processor
Mortgage Loan Processor II - $5,000 Sign On Bonus

We have a uniqueopportunity for someone to contribute their talents and strengths as a Mortgage Processor II

This position has a $5,000.00 sign on bonus after 6 (six) months of full time employment. 


This role will be dedicated to the LenderLiveNetwork business line within Computershare Loan Services. In January 2019,Computershare acquired LenderLive Network, LLC to further enhance our ability to support mortgage lendersand investors through each stage of the mortgage lifecycle in the U.S. 

At Computershare we invite you to share ourvision and commitment to excellence in everything that we do. Our 12,000 peoplearound the globe are entrepreneurial and innovative, serving 16,000 clients andcustomers with precision and reliability because they count on us to deliver,every time. 

Computershare (ASX: CPU) is a global marketleader in transfer agency and share registration, employee equity plans,mortgage servicing, proxy solicitation and stakeholder communications. We alsospecialize in corporate trust, bankruptcy, class action and utilityadministration, and a range of other diversified financial and governanceservices.

Founded in 1978, Computershare is renowned forits expertise in high integrity data management, high volume transaction processingand reconciliations, payments and stakeholder engagement. Many of the worldsleading organizations use us to streamline and maximize the value ofrelationships with their investors, employees, creditors and customers.

Computershare is represented in all majorfinancial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as asource of strength. The more perspectives we have, the better equipped well beto meet the demands of our diverse global customer base. We want every personwho joins out team, every customer and every supplier to feel welcome. We arean Equal Opportunity Employer and believe in equality for everyone, regardlessof age, national or ethnic origin, sex, gender identity or expression, race,color, religion, disability, sexual orientation, protected veteran status orother characteristics protected be applicable law. That applies throughout ourcompany, around the world with no exceptions, regardless of differences. Wewill hire, develop, reward, promote and retain people purely on the basis oftheir talents, commitment, potential and the results they achieve. We will workhard to make sure everyone is included within our organization, removingbarriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity andAdvantage drive everything we do: you can count on us to deliver withprecision and reliability, every time. We look beyond todays problems to findtomorrows solutions, focusing on finding new and better way to unlock yourcompetitive edge and help you achieve your business goals.


The Mortgage Processor II will work in a teamallocated to specific clients or channel of business, manage a pipeline ofloans and be responsible for all customer communication throughout the processof the loan from loan approval to Clear-to-Close. Effective communication withinternal and external customers is critical in meeting key performance metricand contributing to the success of the team. The Loan Processor 2 isresponsible for navigating the entire loan process with the customer, informingthe customer, asking for any additional documents as needed, following up withthe customer on the conditions needed and answering the customers questionsalong the way. This roles main activity will be speaking with loan officers,customers, providing guidance, explaining documentation requirements, answeringquestions, asking appropriate questions and listening to the clients needs.


  • Perform daily proactive pipeline management
  • Communicate with customer and Loan Officer consistentlyand effectively, while providing excellent service

  • Maintain contact schedule with customer andLoan Officer, updating loan record on all communication

  • Communicate effectively and buildrelationships internally between the closing, UW, VC, set up, and lock deskdepartments

  • Set expectations, provide timely statusupdates, and establish deadlines for customers on returning conditions

  • Coordinate all customer activity in order tomeet desired closing dates

  • Manage a pipeline of loans driving activitiesto meet the customers expectations and to meet an on time closing

  • Effectively manage and own your OES work queueensuring queues and activity timelines are met

  • Restructure, re-price transactions with theLoan Officer that do not meet underwriting guidelines

  • Audit conditions prior to file submission tounderwriting to confirm the meet requirements

  • Assist clients with loan level questions andconcerns

  • Review reporting to target loans in thepipeline that need special attention

  • Deliver clean, complete and accurate files toboth underwriting and closing

  • Communicate effectively with clients,customers, and vendors with licensable parameters

  • While performing the duties of this position,the employee will view, have access to, and work with confidential financialdata. The employee in this position must adhere to strict confidentialitypolicies and procedures.

  • Perform related duties as requested.
  • Knowledge of federal and state fair lendingrequirements

  • Microsoft Office skills intermediate
  • Proficient in third party systems usage
  • Proven experience working in a fast paced,high volume, customer focused environment

  • Relationship management skills
  • Time management and problem solving skills effective

  • Understanding, interpretation andqualification of mortgage documents and products and investor guidelines withthe ability to clear conditions effective

  • Verbal and written communication skills -effective


To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

Educationand Experience

  • High School Diploma or equivalent.
  • Previous industry compliance, fraud andmonitoring tools (Mavent, CoreLogic, Interthinks, FHA, VA, DU, and LP)experience preferred

  • 3+ years of mortgage processing and/oroperations experience

  • 2+ years of customer service customer supportexperience required


Ability to read/analyze/interpretjournals/financial reports/legal documents; respond to inquiries/complaintsfrom customers/reg. agencies/ community; write speeches/articles forpublication; present info to top mgmt./public groups/ boards of directors.  


Abilityto work with mathematical concepts such as probability and statisticalinference, fundamentals of plane, and solid geometry and trigonometry.  Ability to apply concepts such as fractions,percentages, ratios, and proportions to practical situations


The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate


The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds offorce occasionally and/or a negligible amount of force frequently or constantlyto lift, carry, push, pull or otherwise move objects. Sedentary work involvessitting most of the time. Jobs are sedentary if walking and standing arerequired only occasionally and all other sedentary criteria are met.

  • A choice medical insurance plans designed tomeet your needs

  • Dental & Vision insurance
  • Life & Disability insurance
  • Flexible spending and health savings accounts
  • Employee Stock Purchase Plan
  • Paid time off - Youll accrue 3 weeks yourfirst year!

  • Nine Holidays
  • $1,000 Employee Referral Program
  • Wellness programs
  • Matching 401(k)
  • Tuition Reimbursement
  • Banking and investments plans
  • Rewards and recognition programs
  • Employee discounts for wellness, auto &homeowners insurance, wireless service and more

To learn more, visit us at Your career is waiting.

Computershare is an Equal OpportunityEmployer.  Qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity or expression, national or ethnicorigin, age, disability, protected veteran status, or other characteristicsprotected by applicable law. 

Primary Location: United States
Work Locations:
Job: Employment Status
Organization: Computershare Limited
Job Posting: Sep 18, 2019, 8:49:54 PM