Head Head …

in Canton, MA, United States
Permanent, Full time
Be the first to apply
in Canton, MA, United States
Permanent, Full time
Be the first to apply
Head of Originations

We have a unique opportunity for someone to contributetheir talents and strengths as a Head of Originations


At Computershare we invite you to share ourvision and commitment to excellence in everything that we do. Our 12,000 peoplearound the globe are entrepreneurial and innovative, serving 16,000 clients andcustomers with precision and reliability because they count on us to deliver,every time. 

Computershare (ASX: CPU) is a global marketleader in transfer agency and share registration, employee equity plans,mortgage servicing, proxy solicitation and stakeholder communications. We alsospecialize in corporate trust, bankruptcy, class action and utilityadministration, and a range of other diversified financial and governanceservices.

Founded in 1978, Computershare is renowned forits expertise in high integrity data management, high volume transaction processingand reconciliations, payments and stakeholder engagement. Many of the worldsleading organizations use us to streamline and maximize the value ofrelationships with their investors, employees, creditors and customers.

Computershare is represented in all majorfinancial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as asource of strength. The more perspectives we have, the better equipped well beto meet the demands of our diverse global customer base. We want every personwho joins out team, every customer and every supplier to feel welcome. We arean Equal Opportunity Employer and believe in equality for everyone, regardlessof age, national or ethnic origin, sex, gender identity or expression, race,color, religion, disability, sexual orientation, protected veteran status orother characteristics protected be applicable law. That applies throughout ourcompany, around the world with no exceptions, regardless of differences. Wewill hire, develop, reward, promote and retain people purely on the basis oftheir talents, commitment, potential and the results they achieve. We will workhard to make sure everyone is included within our organization, removingbarriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity andAdvantage drive everything we do: you can count on us to deliver withprecision and reliability, every time. We look beyond todays problems to findtomorrows solutions, focusing on finding new and better way to unlock yourcompetitive edge and help you achieve your business goals.


The Head of Origination Services, CLS-US willbe the individual responsible for all CLS-US business lines related to loanorigination and for overseeing the long-term strategy for profitable revenuegeneration across those business lines. He/She will work closely with the CLS-US President of Servicing &Capital Markets to develop a US Loan Services business that is optimallybalanced between loan origination and servicing. Specifically, the Head ofOrigination Services, CLS-US will be responsible for the following functions:

  • Servicing recapture loan brokerage/origination
  • Outsourced loan fulfillment
  • Capital Markets Cooperative (CMC)
  • Non-QM loan origination and fulfillmentservices

  • Co-issue servicing acquisition
  • Pipeline hedging and loan sales
  • Secondary marketing

The Head of Origination Services, CLS-US isaccountable for driving integration and alignment between all loan originationrevenue related functions, including marketing, sales, customer support,pricing, and revenue management.  His/Herrole will be to align and optimize origination-related products and serviceswith the strategic aim of increasing revenue. The Head of Origination Services,CLS-US should expect to participate actively in strategic and business unitplanning to develop reasonable and thorough revenue projections for annualbudgets and multi-year projections.    

He/She must embody the values ofComputershare, set the right tone at the top, foster a culture of integritythroughout Computershare and meet the highest of ethical standards.


  • Overall profit and loss account and managementresponsibility for origination businesses including:

    • Development of the servicing recapture loanbrokerage/origination business such that CLS-US profitably recaptures anacceptable percentage of servicing run-off.

    • Expansion of the outsourced loan fulfillmentbusiness (fka Lender Live and CRS) to target scale and profitability.

    • Creatively manage and deliver products throughthe Capital Markets Cooperative (CMC).

    • Develop Non-QM loan origination andfulfillment services to generate fee income, acquire non-QM servicing anddevelop broad non-QM investor relationships.

    • Manage co-issue servicing acquisition withincredit and capital guidelines while enhancing client service and technologysolutions.

    • Grow the pipeline hedging and loan salesbusiness.

  • Augment the CLS-US origination-relatedbusiness offerings with strategic partnerships and acquisitions as applicable.

  • Cultivate a strong, performance driven productspecific team through mentoring, training, and motivation of existing staff andrecruitment of external expertise as appropriate;

  • Derive metrics to measure and compensate salesteam and subordinates;

  • Ensure the alignment with grouppolicies/objectives/systems, cost discipline;

  • Act as direct liaison with the US seniormanagement team and the CLS US Steering Committee, to ensure alignment oforigination revenue activities with the strategic priorities for CLS-US;

  • Partner with the CLS US senior management teamto define differentiated offerings, go-to-market strategies, cross-sellopportunities and predictable achievement of financial metrics;

  • Create a standard outreach for current andfuture clients and coordinate implementation across sales channels, clientmanagement, marketing, and communications;

  • Develop brand positioning that articulate thesolutions and products portfolio, corporate brand message and valuedifferentiators to customers, peers, teams, prospects, and partners;

  • Craft sales & marketing strategies, inconjunction with Business Development, to maximize revenue potential fromexisting and prospective customers;

  • Develop pricing strategies to ensure productprices reflect perceived market value to the extent that they generate thehighest return;

  • Develop sales strategies and tactics andstrive to sell product to the most valuable segment of the market with a goalto generate the most revenue possible;

  • Oversee advertising/marketing effectiveness sothat expenses for marketing and promotion activities are revisited and refinedconsistently to generate the highest ROI;

  • Ensure all channels of distribution areconsistently evaluated and refined to identify and develop channels that offerthe most profitable means of distribution;

  • Implement predictable, repeatable, andscalable sales and marketing processes using data analytics, and manage aconsistent pipeline and forecasting methodology;

  • Prospect, manage and maintain key clientrelationships/accounts and must win deals;

  • Maintain good relationships with industryregulators


To succeed in the position, candidate must demonstrate thefollowing:

  • Extensive experience in the sales and revenuemanagement and growth of a large business or division;

  • The ability to run and grow sales and revenuedivision in a complex, regulated industry;

  • Excellent leadership, strategy development andimplementation;

  • Setting strategy and direction (short andlong-term goals); evaluating results of the division;

  • Modeling and setting the organizationsculture, values and behaviors; creating, communicating and implementing theorganizations vision, mission and overall direction;

  • Excellent communication skills and the abilityto facilitate, negotiate and resolve conflict;

  • Strong analytical and problem-solving skills;
  • Building and leading the team; evaluating theorganizations staff performance; and

  • Ability to lead a very dynamic, fluid,changing environment with competing priorities in an efficient and effectivemanner to ensure appropriate and timely execution.

  • Inspirational leader with a compelling vision,strategy and direction;

  • High integrity, sets the right tone at thetop, fosters a culture of integrity and meets the highest of ethicalstandards;

  • Excellent communication abilities to set atone that empowers others;

  • Strong interpersonal skills and able toestablish and maintain excellent relationships

  • Self-starter, results and goal oriented;
  • Flexible, creative and able to changedirections and embrace new ideas;

  • Persuasive, strong influence skills;
  • Collaborative working style and a seasonedmediator;

  • Data driven mindset with strong analytical andproblem-solving skills;

  • High EQ and IQ, intellectually curious;
  • Passionate for the companys mission;
    • Highly energetic and motivating personality;
    • Critical thinker, strategic and highlyanalytical; and

    • Excellent consulting skills as well astechnical writing and public speaking.


To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

Educationand Experience

  • The Company seeks a visionary, high impactleader who operates well in dynamic, fluid, rapidly changing environments. 

  • C-suite level experience with at least 10-15years of relevant sales and revenue growth leadership experience in the USmortgage market. 

  • The candidate will have a demonstrated trackrecord of managing and developing a team to achieve significant and sustainablerevenue growth and working collaboratively with other senior leaders across thefirm in support of company and business unit strategic initiatives. 

  • A large-scale, global mindset, broad businessperspective and acumen are required. Undergraduate and post-graduate degreespreferred, but not required.


Manages a team and is responsible for theoverall direction, coordination, and evaluation of the CLS-US originationbusiness units.  Carries out supervisoryresponsibilities in accordance with the organization's policies and applicablelaws. Subordinate Management teams responsibilities include interviewing,hiring, and training employees; planning, assigning, and directing work;appraising performance; rewarding and disciplining employees; addressingcomplaints and resolving problems


It is expected that this position may includetravel up to 25% of the time.  This issubject to change based on many factors, including business needs.


Ability to read/analyze/interpret businessperiodicals/ journals/technical procedures/gov. regulations; writereports/business correspondence/procedure manuals; effectively presentinformation/respond to questions from managers/clients/customers/public.


Ability to calculate figures and amounts suchas discounts, interest, commissions, proportions, percentages, area,circumference, and volume.  Ability toapply concepts of basic algebra and geometry.


The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate


The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds offorce occasionally and/or a negligible amount of force frequently or constantlyto lift, carry, push, pull or otherwise move objects. Sedentary work involvessitting most of the time. Jobs are sedentary if walking and standing arerequired only occasionally and all other sedentary criteria are met.

  • A choice medical insurance plans designed tomeet your needs

  • Dental & Vision insurance
  • Life & Disability insurance
  • Flexible spending and health savings accounts
  • Employee Stock Purchase Plan
  • Paid time off - Youll accrue 3 weeks yourfirst year!

  • Nine Holidays
  • $1,000 Employee Referral Program
  • Wellness programs
  • Matching 401(k)
  • Tuition Reimbursement
  • Banking and investments plans
  • Rewards and recognition programs
  • Employee discounts for wellness, auto &homeowners insurance, wireless service and more

To learn more, visit us at www.computershare.com/mycareer. Your career is waiting.

Computershare is an Equal OpportunityEmployer.  Qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity or expression, national or ethnicorigin, age, disability, protected veteran status, or other characteristics protectedby applicable law.

Primary Location: United States
Work Locations:
Job: Executive/General Management
Organization: Computershare Limited
Job Posting: Jan 6, 2020, 10:15:03 PM