Customer Specialist, Title Customer Specialist, Title …

in Canton, MA, United States
Permanent, Full time
Be the first to apply
in Canton, MA, United States
Permanent, Full time
Be the first to apply
Customer Specialist, Title
Customer Resolution Specialist I - Title

We have a unique opportunity for someone to contributetheir talents and strengths as a Customer Resolution Specialist I - Title 


At Computershare we invite you to share ourvision and commitment to excellence in everything that we do. Our 12,000 peoplearound the globe are entrepreneurial and innovative, serving 16,000 clients andcustomers with precision and reliability because they count on us to deliver,every time. 

Computershare (ASX: CPU) is a global marketleader in transfer agency and share registration, employee equity plans,mortgage servicing, proxy solicitation and stakeholder communications. We alsospecialize in corporate trust, bankruptcy, class action and utilityadministration, and a range of other diversified financial and governanceservices.

Founded in 1978, Computershare is renowned forits expertise in high integrity data management, high volume transaction processingand reconciliations, payments and stakeholder engagement. Many of the worldsleading organizations use us to streamline and maximize the value ofrelationships with their investors, employees, creditors and customers.

Computershare is represented in all majorfinancial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as asource of strength. The more perspectives we have, the better equipped well beto meet the demands of our diverse global customer base. We want every personwho joins out team, every customer and every supplier to feel welcome. We arean Equal Opportunity Employer and believe in equality for everyone, regardlessof age, national or ethnic origin, sex, gender identity or expression, race,color, religion, disability, sexual orientation, protected veteran status orother characteristics protected be applicable law. That applies throughout ourcompany, around the world with no exceptions, regardless of differences. Wewill hire, develop, reward, promote and retain people purely on the basis oftheir talents, commitment, potential and the results they achieve. We will workhard to make sure everyone is included within our organization, removingbarriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity andAdvantage drive everything we do: you can count on us to deliver withprecision and reliability, every time. We look beyond todays problems to findtomorrows solutions, focusing on finding new and better way to unlock yourcompetitive edge and help you achieve your business goals.


The Customer Resolution Specialist is a keyrole in our organization accountable for engaging the shareholders of ourclients; delivering first-class customer service to some of the worlds bestknown brands.  Our Specialists resolvecomplex issues related to shareholders accounts and transactions, ensuring thehighest levels of customer service, building shareholder confidence with eachinteraction, and creating brand ambassadors for Computershare and our clients.Serves as a subject matter expert in areas related to shareholder inquiries inorder to efficiently resolve shareholder issues.   


  • Work with vendors to clear Title and identify curative items.
  • Outstanding communication skills, both verbal and written.
  • Adaptable and flexible with change.
  • Organized and detailed, able to learn new processes with ease.
  • Ability to maintain professional independence while working closely with business units.
  • Ability to learn federal and state laws and compliance requirements related to loan servicing
  • Knowledge of loan modification waterfalls, short sales, and deed in lieu workout options.
  • Knowledge of general bankruptcy and foreclosure practices
  • Must possess strong analytical/critical thinking skills and have the ability to suggest ways to minimizecompliance risk
  • Able to work under daily and monthly deadline
  • Other duties or tasks as assigned bymanagement.

  • Strong ability to use technology dualmonitors, navigate multiple screens

  • Strong reading comprehension
  • Confident, friendly phone skills
  • Read and comprehend scripting in a clearmanner

  • Good math skills perform simple calculations

  • Present information in a logical/common sensemanner

  • Display empathy some callers aretransferring shares due to a loss in the family

  • Clear pronunciation
  • Ability to master multi-tasking typicaltasks involve account research, functions on screen, remaining engaged withshareholder/caller

  • Open to receive and apply constructivecriticism

  • Solid writing skills update account record
  • Key Competencies:
  • Intellectual agility/critical thinking
  • Analytical skill
  • Problem solving orientation
  • Proactive
  • Service orientation
  • Detail orientation
  • Technologically savvy
  • Customer Service focused

To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

Educationand Experience

  • Notary preferred
  • Deed in lieu experience. 2 - 3 years preferred.
  • Title experience. 2 - 3 years preferred.
  • High school diploma/GED required. Collegedegree preferred; or six months to one year related experience and/or training;or equivalent combination of education and experience.

  • Ability to speak and hear on a telephonesystem is a requirement and essential function.

  • Experience in financial services software andMS Office preferred.


Ability to read/comprehend simpleinstructions, short correspondence, and memos; write simple correspondence;effectively present information in one-on-one/small group situations tocustomers, clients, and other employees of the organization


Ability to add and subtract two digit numbersand to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money andweight measurement, volume, and distance.


The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate


The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds offorce occasionally and/or a negligible amount of force frequently or constantlyto lift, carry, push, pull or otherwise move objects. Sedentary work involvessitting most of the time. Jobs are sedentary if walking and standing arerequired only occasionally and all other sedentary criteria are met.

  • A choice medical insurance plans designed tomeet your needs

  • Dental & Vision insurance
  • Life & Disability insurance
  • Flexible spending and health savings accounts
  • Employee Stock Purchase Plan
  • Paid time off - Youll accrue 3 weeks yourfirst year!

  • Nine Holidays
  • $1,000 Employee Referral Program
  • Wellness programs
  • Matching 401(k)
  • Tuition Reimbursement
  • Banking and investments plans
  • Rewards and recognition programs
  • Employee discounts for wellness, auto &homeowners insurance, wireless service and more

To learn more, visit us at Your career is waiting.

Computershare is an Equal OpportunityEmployer.  Qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity or expression, national or ethnicorigin, age, disability, protected veteran status, or other characteristicsprotected by applicable law.

Primary Location: United States
Work Locations:
Job: Mortgage Services Operations
Organization: Computershare Limited
Job Posting: Dec 20, 2019, 5:32:37 AM