Collection Specialist Collection Specialist …

in Canton, MA, United States
Permanent, Full time
Be the first to apply
in Canton, MA, United States
Permanent, Full time
Be the first to apply
Collection Specialist
Collection Specialist II - July 2020

We have a unique opportunity for someone to contribute their talents and strengths as a Collection Specialist II


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time. 

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the worlds leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped well be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity and Advantage drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond todays problems to find tomorrows solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


Responsible for making outbound collection call and receiving inbound calls from customers on accounts past due 31 days and providing back up to Customer Care when dictated by volume (as secondary priority). Further, regular, consistent, and predictable attendance is an essential function of this job. Responsibilities occasionally may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlines for the business.

  • Start Date June 29th 
  • 5 Week paid training class M F / 8 am  5:00 pm
  • Compensation: $17.50 - $21 hourly (based on experience) + Unlimited commissions
  • Full benefits available the 1st of the month after your start date
  • Hours of operation following training: Monday Friday / 8 hour shifts / between the hours of 5 am - 9 pm while working every other Saturday (4 hours within a 40 hour work week)
  • Paid Time Off of 120 hours accrued in the first year
  • 9 Paid Holidays
  • $1,000 Employee Referral Program - bring us great talent and we will pay you!
  • Free Fully Equipped Fitness Center
  • Life & Disability insurance
  • Flexible spending and health saving accounts, Wellness Programs
  • Tuition Reimbursement

Primary Accountabilities

  • Must be able to ask appropriate fact finding questions and provide accurate loan updates/ statuses
  • Must enact negotiation skills to identify payment problem and offer solutions
  • Must discuss delinquency resolution and loss mitigation alternatives
  • Must update customer information as required by polices and regulations
  • Must make outbound calls to past due customers and document accounts
  • Must receive inbound calls from customers and document accounts
  • Must follow and  adhere  to all company policies and procedures
  • Other duties or tasks as assigned by management.
  • Ability to demonstrate strong communication skills

  • Ability to demonstrate negotiation skills
  • Ability to demonstrate problem solving
  • Ability to demonstrate strong mathematical skills

  • Ability to demonstrate sales ability
  • Ability to demonstrate analytical ability
  • Ability to work flexible a schedule, including night and/or weekends

  • Intermediate PC skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

  • Documented experience in customer service, sales, and/or collections required

  • High school diploma or general education degree (GED)

  • Minimum of 1 year call center experience in collections
  • Experience with Call Center technologies systems

  • Mortgage Loan Servicing experience
  • High School diploma or equivalent

Language Ability

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

Mathematical Ability

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

  • A choice medical insurance plans designed to meet your needs

  • Dental & Vision insurance
  • Life & Disability insurance
  • Flexible spending and health savings accounts
  • Employee Stock Purchase Plan
  • Paid time off - Youll accrue 3 weeks your first year!

  • Nine Holidays
  • $1,000 Employee Referral Program
  • Wellness programs
  • Matching 401(k)
  • Tuition Reimbursement
  • Banking and investments plans
  • Rewards and recognition programs
  • Employee discounts for wellness, auto & homeowners insurance, wireless service and more

To learn more, visit us at Your career is waiting.

Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Primary Location: United States
Work Locations:
Job: Contact Centre
Organization: Computershare Limited
Job Posting: May 29, 2020, 2:21:16 PM