Business Controls Supervisor Business Controls Supervisor …

in Canton, MA, United States
Permanent, Full time
Be the first to apply
in Canton, MA, United States
Permanent, Full time
Be the first to apply
Business Controls Supervisor
Business Controls Supervisor

We have a unique opportunity for someone tocontribute their talents and strengths as a BusinessControls Supervisor


At Computershare we invite you to share ourvision and commitment to excellence in everything that we do. Our 12,000 peoplearound the globe are entrepreneurial and innovative, serving 16,000 clients andcustomers with precision and reliability because they count on us to deliver,every time. 

Computershare (ASX: CPU) is a global marketleader in transfer agency and share registration, employee equity plans,mortgage servicing, proxy solicitation and stakeholder communications. We alsospecialize in corporate trust, bankruptcy, class action and utilityadministration, and a range of other diversified financial and governanceservices.

Founded in 1978, Computershare is renowned forits expertise in high integrity data management, high volume transaction processingand reconciliations, payments and stakeholder engagement. Many of the worldsleading organizations use us to streamline and maximize the value ofrelationships with their investors, employees, creditors and customers.

Computershare is represented in all majorfinancial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as asource of strength. The more perspectives we have, the better equipped well beto meet the demands of our diverse global customer base. We want every personwho joins out team, every customer and every supplier to feel welcome. We arean Equal Opportunity Employer and believe in equality for everyone, regardlessof age, national or ethnic origin, sex, gender identity or expression, race,color, religion, disability, sexual orientation, protected veteran status orother characteristics protected be applicable law. That applies throughout ourcompany, around the world with no exceptions, regardless of differences. Wewill hire, develop, reward, promote and retain people purely on the basis oftheir talents, commitment, potential and the results they achieve. We will workhard to make sure everyone is included within our organization, removingbarriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity andAdvantage drive everything we do: you can count on us to deliver withprecision and reliability, every time. We look beyond todays problems to findtomorrows solutions, focusing on finding new and better way to unlock yourcompetitive edge and help you achieve your business goals.


Responsible for performing and supervisingactivities related to business controls, audit research & response,analytics, special projects, and implementations related to processimprovement, streamlining, and efficiency gains within the SLS OperationsAreas. 


  • Business Controls have different teams, taskswill be different depending on the team assigned:

  • Develop loan level and portfolio level testingto validate business processes to ensure critical functions are operatingproperly.  Research and respond tofindings from Servicing Assurance and Internal Audit. Prepare monthly reportingon results.

  • OR
  • Coordinate the intake of recurring and ad hocaudit requests from external and internal clients. Facilitate documentrequests, research, and final responses. Communication of issues, potentialprocess enhancements, and status of audit performance to management and SLSOperations area.

  • OR
  • Identify, lead, and oversee projects andanalysis related to process workflows and controls to establish superioroperational performance within SLS. Work with IT to complete technical projectsand act as the liaison between the business and IT.

  • OR
  • Facilitate exception reporting and identifypositive conditions impacting Agency default reporting edits. Review andcomplete the appeal process for Agency Compensatory fees. Review and CompleteRoot-Cause Analysis for servicing-related Repurchase Demands received fromAgencies. Track State Compliance changes and notifies business units of newrequirements.

  • Supervise employees on the team performingbusiness controls functions, including: training, monitoring workflow andperformance, approving timecards and time off, and hiring/firing decisions.

  • Complete root-cause analysis and presentfindings to impacted business unit(s).

  • Review current policies and procedures toidentify process gaps and opportunities for improvement.

  • Other duties or tasks as assigned bymanagement.

  • Strong organizational and critical thinkingskills, while being self motivated and understanding sense of urgency.

  • Strong ability to communicate with outsidevendors and internal employees of all levels for implementation of new andexisting projects.

  • Ability to handle multiple tasks and deadlineswith attention to detail.

  • Proficient knowledge of personal computersusing Microsoft Word, Excel, Outlook, Power Point, and Visio with advancedskills required in Excel, Access, Visio, and Power Point.

  • Ability to learn and operate all in-housecomputer systems and a variety of vendor software applications.

  • Ability to effectively communicate withcoworkers, peers, and all levels of management through written and verbalcommunication.

  • Ability to prepare and present structuredmaterials to any size groups in a professional and organized fashion.


To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

Educationand Experience

  • 4+ years mortgage servicing experience.
  • Bachelors degree preferred or equivalent workexperience.

  • Knowledge of industry standard businesspractices, procedures, and compliance requirements relating to mortgageservicing

  • For Agency position Knowledge of Agencyprocess and reporting requirements a plus.

  • Project management, audit, or complianceexperiences a plus.

  • Previous experience with mortgage servicingsystems preferred.

  • Supervisory experience of 2-5 associatesrequired larger groups preferred.


It is expected that this position may includetravel up to 10% of the time. This is subject to change based on many factors,including business needs.


Ability to read/comprehend simpleinstructions, short correspondence, and memos; write simple correspondence;effectively present information in one-on-one/small group situations tocustomers, clients, and other employees of the organization


Ability to add and subtract two digit numbersand to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money andweight measurement, volume, and distance.


The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate


The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds offorce occasionally and/or a negligible amount of force frequently or constantlyto lift, carry, push, pull or otherwise move objects. Sedentary work involvessitting most of the time. Jobs are sedentary if walking and standing arerequired only occasionally and all other sedentary criteria are met.

  • A choice medical insurance plans designed tomeet your needs

  • Dental & Vision insurance
  • Life & Disability insurance
  • Flexible spending and health savings accounts
  • Employee Stock Purchase Plan
  • Paid time off - Youll accrue 3 weeks yourfirst year!

  • Nine Holidays
  • $1,000 Employee Referral Program
  • Wellness programs
  • Matching 401(k)
  • Tuition Reimbursement
  • Banking and investments plans
  • Rewards and recognition programs
  • Employee discounts for wellness, auto &homeowners insurance, wireless service and more

To learn more, visit us at Your career is waiting.

Computershare is an Equal OpportunityEmployer.  Qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity or expression, national or ethnicorigin, age, disability, protected veteran status, or other characteristicsprotected by applicable law.

Primary Location: United States
Work Locations:
Job: Mortgage Services Operations
Organization: Computershare Limited
Job Posting: Dec 30, 2019, 3:22:31 PM