Assistant Team Leader, Special Assistant Team Leader, Special …

in Canton, MA, United States
Permanent, Full time
Be the first to apply
in Canton, MA, United States
Permanent, Full time
Be the first to apply
Assistant Team Leader, Special
Asst Team Leader, Special Issuance Group - Restricted Transfer Team

We have aunique opportunity for someone to contribute their talents and strengths as an Assistant Team Lead, Special Issuance Group


At Computershare we invite you toshare our vision and commitment to excellence in everything that we do. Our16,000 people around the globe are entrepreneurial and innovative and serve ourclients and customers with precision and reliability because they count on usto deliver, every time. 

We are a global market leader intransfer agency and share registration, employee equity plans, mortgageservicing, proxy solicitation and stakeholder communications. We alsospecialize in corporate trust, bankruptcy, class action and utilityadministration, and a range of other diversified financial and governanceservices.

Founded in 1978, Computershare isrenowned for our expertise in high integrity data management, high volumetransaction processing and reconciliations, payments and stakeholderengagement.  We are proud to say thatmany of the worlds leading organizations partner with us to streamline andmaximize the value of relationships with their investors, employees, creditorsand customers.

At Computershare we see diversity asa source of strength. The more perspectives we have, the better equipped wellbe to meet the demands of our diverse global customer base. We want everyperson who joins out team, every customer and every supplier to feel welcome.We are an Equal Opportunity Employer and believe in equality for everyone,regardless of age, national or ethnic origin, sex, gender identity orexpression, race, color, religion, disability, sexual orientation, protectedveteran status or other characteristics protected be applicable law. Thatapplies throughout our company, around the world with no exceptions, regardlessof differences. We will hire, develop, reward, promote and retain people purelyon the basis of their talents, commitment, potential and the results theyachieve. We will work hard to make sure everyone is included within ourorganization, removing barriers and obstacles to give everyone an equalopportunity to succeed.

Computershare is committed toproviding accommodations for candidates with disabilities throughout therecruitment and employment process. If you need any assistance, please let usknow and we are happy to help.


Across ourglobal team, we see diversity as a source of strength. The moreperspectives we have, the better equipped well be to meet the demands of ourdiverse global customer base. We want every person who joins out team, everycustomer and every supplier to feel welcome. We are an Equal OpportunityEmployer and believe in equality for everyone, regardless of age, national orethnic origin, sex, gender identity or expression, race, color, religion,disability, sexual orientation, protected veteran status or other characteristicsprotected be applicable law. That applies throughout our company, around theworld with no exceptions, regardless of differences. We will hire, develop,reward, promote and retain people purely on the basis of their talents,commitment, potential and the results they achieve. We will work hard to makesure everyone is included within our organization, removing barriers andobstacles to give everyone an equal opportunity to succeed.


Our keyvalues Certainty, Ingenuity and Advantage drive everything we do: you cancount on us to deliver with precision and reliability, every time. We lookbeyond todays problems to find tomorrows solutions, focusing on finding newand better way to unlock your competitive edge and help you achieve yourbusiness goals.


An Assistant Team Leaderwithin the Special Issuance Group works in a deadline-driven environment wheretasks need to be completed timely with high quality and reliability.  There are specific service level standardsrelated to the review and processing of the transactions supported within theUnit.  Failure to complete transactionstimely and accurately could result in a financial impact to the organizationand/or the client.

The Assistant TeamLeader position would also be responsible for partnering with the Team Leaderin managing  the day to day activities ofClient related transactions and workflow queues for a team of TransactionsProcessors, Lead Processors and Client Specialists. The ATL would alsointerface daily with internal and external business partners in order toresolve escalated or time sensitive transactions.  From time to time would also be ask to reviewand process general, sensitive and complex transactions. 

The SEC, Stock Markets,the Depositary Trust Company along with client service level standards willdictate deadlines for completing transactions in a timely manner.


  • Administration of Loan Transferactivities, which includes but is not limited to the following:

  • Process and/or review routine andcomplex data entry transactions along with communicating directly with clients,brokers, or relationship managers within established productivity and qualitystandards.

  • Involved is the research, follow up andresolution of stakeholder inquiries and deficient transactions presented forprocessing.

  • Ensure that the team is supported incarrying out their duties; provide on-the-job training, coaching and mentoringof team members in order to improve performance and effectiveness.

  • Support the team by responding to theday-to-day activities generated by stakeholders in relation to the businessunit.

  • Research and resolve any out of balanceconditions with the Reconciliation Team.

  • Ensure all desk top operating procedureshave been modified and communicated.

  • Escalate complex inquires as needed perdocumented procedures to the Team Leader.

  • Ability to work overtime during peakvolumes to assist in meeting our clients service level agreements.

  • Assist the Team Leader  with various daily operational tasks and/orspecial projects as needed.

  • Other duties or tasks as assigned bymanagement.


To performthis job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

Educationand Experience


  • Associate's degree (A. A.) orequivalent from two-year college or technical school; or six months to one yearrelated experience and/or training; or equivalent combination of education andexperience.

  • Proficient in Excel.

  • Good communication and interpersonalskills.

  • Attention to detail with good timemanagement skills.

  • Ability to handle multiple taskssimultaneously.

Language Ability

Ability toread/comprehend simple instructions, short correspondence, and memos; writesimple correspondence; effectively present information in one-on-one/smallgroup situations to customers, clients, and other employees of the organization.

Mathematical Ability

Ability to add and subtract two digit numbers and tomultiply and divide with 10's and 100's. Ability to perform these operations using units of American money andweight measurement, volume, and distance.

Work Environment
The work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

  • Thenoise level in the environment is moderate

Physical Demands

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • While performing the duties of this job, theemployee is regularly required to communicate. The employee frequently isrequired to remain stationary. The employee is occasionally required to stand;walk; use hands to finger, handle, or feel; reach with hands and arms; stoop,kneel, crouch, or crawl. The employee must occasionally lift and/or move 10pounds. Vision: Close and distance required with ability to see objects inpresence of glare or bright lighting (e.g., computer screen). Speech/Hearing:Frequently interact with management, vendors, coworkers, industry constituents,clients and the public..


  • A choice medical insurance plans designedto meet your needs

  • Dental & Vision insurance

  • Life & Disability insurance

  • Flexible spending and health savingsaccounts

  • Employee Stock Purchase Plan

  • Paid time off - Youll accrue 3 weeks yourfirst year!

  • Nine Holidays

  • $1,000 Employee Referral Program

  • Wellness programs

  • Matching 401(k)

  • Tuition Reimbursement

  • Banking and investments plans

  • Rewards and recognition programs

  • Employee discounts for wellness, auto& homeowners insurance, wireless service and more

To learn more, visit us at .

Yourcareer is waiting.

Computershare is an EqualOpportunity Employer.  Qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation,gender identity or expression, national or ethnic origin, age, disability, protectedveteran status, or other characteristics protected by applicable law. 

Primary Location: United States
Work Locations:
Job: Administration
Organization: Computershare Limited
Job Posting: Jun 22, 2020, 12:21:24 PM