Service Technician Service Technician …

in Boston, MA, United States
Permanent, Full time
Be the first to apply
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Service Technician
Service Delivery Technician Boston, MA, United States/en-US/Barings/job/Boston-MA-United-States/Service-Delivery-Technician_JR_001557/apply

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

Business Unit:

Help Desk/Desktop Support

Job Title

Title: Service Delivery Technician

Department: Technology Infrastructure

Location: Boston, MA

Barings is a $325+billion1 global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with business and investment professionals located across North America, Europe and Asia Pacific.

1 as of June 30, 2019

Job Summary

Barings has an opening for a highly motivated individual with a strong desktop or field support background in a fast paced and dynamic environment. The ideal candidate will be energetic, hardworking and able to manage multiple assignments concurrently. This position requires an established background in desktop support and familiarity with networking, communications and video conferencing concepts. The candidate should have a documented record of accomplishment and success in supporting a multi-hierarchy group of business partners.

Primary Responsibilities

  • Provide technical support to Barings associates located in offices around the globe. This includes, but is not limited to, desktop, printing, voice, network, video conferencing and mobile devices.
  • Work with the Office Manager on office build out and redesign projects.
  • Create and maintain field office documentation for supportability.
  • Provide on call and off-hours support.
  • Establish a strong working relationship with the other IT teams as well as the Global Investment Services Division, Finance, Global Business Development Group, Legal and Compliance, Human Resources, and Office Services.
  • Support office systems that include card access and security cameras.


  • Minimum 4 years experience in the IT field in a desktop or field office support role.
  • Strong oral and written communication skills.
  • Polished interpersonal skills.
  • Extensive troubleshooting skills.
  • Ability to work and thrive within a team concept.
  • Evening and weekend work may be required.
  • Fluidity with MS Office products including Visio.
  • Industry certifications a plus but not required.

Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

Posted 5 Days AgoFull timeJR_001557

Barings is a leading global asset management firm dedicated to meeting the evolving investment and capital needs of our clients. We build lasting partnerships that leverage our distinctive expertise across traditional and alternative asset classes to deliver innovative, institutional-quality solutions and service.

Our team-driven culture is based on transparency, responsibility and putting our clients interests first. We listen to our clients to understand their needs, so that we can be a strategic advisor and long-term partner in meeting their unique investment goals. Risk management and protecting our investors capital over the long term is an essential component of our lasting partnerships.

Barings is also committed to building long-term relationships with our associates and providing opportunities and support to help them succeed. With our expanding business and global footprint, Barings offers a wealth of opportunities for associates who share our culture, values and commitment to excellence in client service.

As an organization, we believe that a diversity of perspectives and strengths is essential to meeting the evolving needs of our clients, and we are committed to attracting and retaining a talented workforce as diverse as the clients and communities that contribute to our success.