Senior Systems Analyst (Desktop Support)
Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.
We are transitioning to a hybrid work environment where both remote work and the office play a critical role. Our vision is a future where all employees are empowered to work flexibly to drive the best outcomes for our clients. Flexible work is a mindset and a core value. Our employees are encouraged to work remotely two days a week as a standard practice and will have flexibility in terms of working hours.
At Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our evolving and expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We are focused solely on creating the best-in-breed tools used by our investors to conduct research and build portfolios. We build a seamless and cohesive platform across all asset classes. We want you to think big, to solve challenges, and positively impact our clients.
We are currently seeking a strong Senior Systems Analyst
to play a key role, deliver solutions to our business partners, solve complex problems, and strive to advance and sustain a world-class platform. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills. This position requires strong analytical skills, with a high attention to detail, and a desire to analyze and solve complex problems. This individual must be a self-starter with the ability to multi-task and work on a variety of assignments with people across the organization. Excellent organization, graceful communication, and timely delivery skills are required.
•Support all aspects of the end user computing platform and technology service delivery for business professionals
•Advance our customized support model designed to provide the highest level of service delivery to the business community
•Coordinate IT staff and contractors to provide maintenance and repairs, moves and equipment exchanges
•Interact directly with business partners at all levels of the organization to define, analyze, and document requirements, as well as set priorities
•Develop a strong partnership with the delivery team to ensure on time, scalable, and high-quality business solutions
•Provide input into system design to help the programming teams define effort and implementation schedules
•Ensure quality of product by enforcing high standards in testing and building audit/validation controls
•Act as an escalation point person for support issues that require detailed analysis and management
•Minimum of 3 years, or more, of hands-on desktop experience
•Experience working in a financial firm a plus
•Experience in PC hardware: desktops, laptops, and tablets
•Strong knowledge of Microsoft operating systems
•Strong knowledge of Microsoft Office\\Microsoft 365 Apps including Outlook
•Experience with Mac OS X
•Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP)
•Strong understanding of desktop video conferencing solutions (Zoom, Microsoft Teams, Webex)
•Strong knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems
•Working knowledge of Internet\\Intranet Technology
•Excellent written and verbal communication skills
•Strong analytical and problem-solving skills, with high attention to detail
•Strong client relationship skills and proven ability to build consensus
•Self-motivated and willing to work in an energetic, fast paced team environment
Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.
As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMCANINQ@wellington.com .