Operations Client Service, Associate Operations Client Service, Associate …

State Street Corporation
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
Operations Client Service, Associate
Job DescriptionWork in conjunction with individuals on the team as well as other Shared Services/COEs, outsource partners, Client Operations, other business units and external clients as needed to ensure seamless processing according to the fund's policies, to ensure NAV/yield accuracy and that all SLAs are met
  • Validate and review all daily activity while maintaining all required controls
  • Calculate and process fund and account activities, e.g. supporting NAV, SEC yields, cash movements, distributions, corporate actions, bank loans, processed transactions, etc. and prepares proofs as needed
  • Support the review and validation of data as needed, e.g. fund Net Asset Values, etc. as well as distribute information to Shared Services and Client Operations teams
  • Research and resolve exceptions, reconciliations, incorrect transactions and issues
  • Receive and resolve inquiries in a timely and accurate manner and communicates effectively with clients when necessary
  • Escalate unresolved issues to management as required
  • Maintain appropriate records of daily and monthly activities
  • Support the production of financial, performance and/or quality reports for client, shareholder, director and management as needed
  • Maintain knowledge of current alternative procedures and processes
  • Document any updates or changes to formal procedures, databases, etc.
  • Prepare and verify information for various projects/special requests as directed
  • Support training of new hires as necessary
  • During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
  • Perform other duties as assigned

Qualifications
  • Advanced Beginner to Proficient with a with a minimum of an Associate's degree and 0-2+ years of experience or equivalent
  • Collaborate for Results - Do more than we thought possible by working together to accomplish our goals
  • Effective Communication - Convey and receive messages clearly, with impact and empathy. Translate and adapt the pitch for each audience
  • Problem Solving & Decision Making - Develop solutions and provide counsel to ensure effective decisions are reached by employing timely, rigorous and logical analysis
  • Quality & Risk Management - Drive high quality outputs and ensure that organizational risks are managed through embedding effective controls
  • Process Workflow - Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions
  • Exception Processing & Resolution - Engage in exception resolution process, proactively resolve inquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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