Office/Project Manager - Fidelity Corporate Actions Solutions

  • Competitive
  • Boston, MA, USA
  • Permanent, Full time
  • Fidelity Investments
  • 14 Dec 17 2017-12-14

Office/Project Manager - Fidelity Corporate Actions Solutions

The Fidelity Corporate Actions Solutions (FCAS) Office Manager will support the FCAS senior leadership team and associates to ensure a high level of organizational effectiveness, communication, and project support. Ultimately, the Office manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

The ability to multitask and navigate a fast paced business environment is very important for this role, as are excellent communications skills and strong knowledge of key business tools including Salesforce.com, MS Word, MS Excel and MS PowerPoint. We are seeking someone who is energetic with executive presence and strong communication skills, willing to learn, and eager to contribute to a growing business.

The Expertise We're Looking For

  • A bachelor's degree
  • 2 - 4 years of work experience in an office manager, project management or customer service role
  • Fidelity industry experience is strongly preferred
  • Corporate Actions knowledge a plus

The Skills You Bring
  • Excellent written and verbal communication skills
  • Proficiency with a variety of office tools - Microsoft products, Salesforce, Sharepoint, etc.
  • Detail-oriented and possess strong analytical and organizational skills
  • Strong ability to multi-task, react and think quickly
  • Self-starter with strong sense of ownership and involvement
  • Strong presence with an ability to interact with all levels
  • Flexible to work overtime if needed
  • Ability to seek clarification or assistance when needed
  • Willingness to get involved with the work of the larger team
  • Ability to maintain a high level of confidentiality
  • Strong organizational and planning skills in a fast-paced environment
  • A creative mind with an ability to suggest improvements

The Value You Deliver

Manage the day-to-day activities of the office ensuring a well-organized environment for each of the business teams to operate in. Coordinate cross organizational intitiatives to drive continuous improvement in our associates and customers experience. Areas of for this role include:
  • Administrative support: provide limited administrative support to executive level leadership by coordinating complex meeting schedules, travel planning and expense processing. Provide broad administrative support by ensuring appropriate levels of office supplies are available for each of the teams to complete their responsibilities.
  • Program management: lead cross organizational initiative to drive continuous improvement in processes, employee engagement and overall client experience. Ongoing initiatives include but not limited to; site planning, employee satisfaction survey, annual budget planning, Company All-hands planning, Business Continuity Planning and other initiatives as assigned.
  • Management reporting: manage monthly and quarterly KPI reporting process across all business groups to generate a comprehensive consolidated view of performance across the organization.
  • Compliance management: act as compliance coordinator on behalf of the department ensuring awareness of and proper execution of labeling, distributing and filing documents / materials based on Fidelity standards.
  • Client experience : support the Client Experience and Sales / Marketing teams through coordination and maintenance of client materials, organizing client meetings and events, ongoing distribution of client communications.
  • Other Support: assist all business units with the ongoing responsibilities of the running their day to day processes by acting as a liaison with other Fidelity groups such as legal, facilities, catering, human resources and new employee onboarding
Company Overview

Since 1997, Fidelity Corporate Actions Solutions, a wholly owned subsidiary of Fidelity Investments, has been a trusted source for global corporate actions data and workflow tools that streamline activities across the lifecycle of an event and give clients the confidence they need to effectively process this time-sensitive information. In addition to servicing many business units across the Fidelity enterprise our diverse client base includes banks, sell-side and buy-side investment managers, hedge funds, global custodians, broker-dealers, insurance companies, portfolio accounting platforms, brokerage platforms, asset servicers, trading platforms and specialty providers.

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com

Fidelity Investments is an equal opportunity employer.