Main Street Lending Program - Director Operations, Vendor Management
The Bank & Main Street Lending Program
As part of the Central bank of the United States, the Boston Fed works to promote sound growth and financial stability in New England and the nation. We contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts.
The Main Street Lending Program is designed to provide support to small and medium-sized businesses and their employees across the United States during the current period of financial strain by supporting the provision of credit to such businesses. The availability of additional credit is intended to help companies that were in sound financial condition prior to the onset of the COVID-19 pandemic maintain their operations and payroll until conditions normalize. Small and medium-sized businesses are integral to the U.S. economy and create jobs for a large share of the U.S. workforce
Reporting to the Assistant Vice President of the Main Street Lending Program Operations and Data Management team, this position is responsible for defining and supporting Main Streets vendor oversight program in accordance with the Federal Reserve Systems guidelines for Critically Import Vendors. The role involves driving vendor management activities across the program and related project management needs. Additional areas of focus include supporting (FRBB) lending facilities, working cross-functionally with risk and controls, Reserve Bank information technology, and accounting and finance and discount window operations. This position shall lead and direct others on specific projects that further the Banks and/or Departments strategic objectives. This position relies on extensive experience and judgement to plan and accomplish goals, and requires flexibility and versatility and operates with substantial latitude for action and decision.
Vendor oversight establish the vendor management strategy for the ongoing review and performance management of program vendors including tracking against contract terms, defined SLAs and roles and responsibilities and other defined requirements, such as InfoSec or Data Security.
Be the primary central point of contact for day to day communications with program vendors
Troubleshoot vendor issues, determine root cause and corrective actions with ability to present to senior management as required.
Assist in development of strategic roadmaps and lead project management aspects of vendor activities for Main Street and other Main Street related internal and external projects as required.
Develop key vendor performance scorecards.
Manage and coordinate Main Street and Reserve Bank requirements for testing and internal prioritization of enhancements to Main Streets core platform.
Coordinate with FRBB support areas, including Business Technology Solutions, Information Security and Corporate Communications.
Provide support as needed pertaining to communications and presentations to the broader Main Street team and Governance committees.
Perform other duties as assigned.
This position will be required to directly supervise others.
What You Bring
Knowledge and experience normally acquired through, or equivalent to, the completion of a Masters Degree or a minimum of 7 years of commensurate financial industry, vendor management and project management responsibilities, preferably in a regulatory environment.
Candidates must possess a strong background in vendor management, project management skills and execution skills and a working knowledge of financial management process.
How You Will Be Successful:
Demonstrate good judgment and well-reasoned decision making in situations that may involve complex issues, public scrutiny, market reactions, and potentially adversarial circumstances.
Manage relationships with excellent interpersonal skills as well as effective negotiation and conflict resolution.
Deliver excellent written and oral communications, with proven ability to effectively package and present material to senior executives.
Multi-task, work with agility, and continuously prioritize to deliver for the unit in a timely and thorough manner.
Show the ability to work across an organization with peers and vendors as well as up to a matrixed executive team
The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.