Director, Digital Production

  • Competitive
  • Boston, MA, USA Boston MA US
  • Permanent, Full time
  • Fidelity Investments
  • 19 Mar 18 2018-03-19

Director, Digital Production

Are you passionate about leading and developing teams? Do you continuously seek ways to work smarter and faster without sacrificing quality? Are you able to prioritize across multiple stakeholders? Are you someone who leans in - exemplifying an own the outcome, personal accountability mentality? Do you like to drive change? If so, look no further! Maybe we are made for each other.

The Expertise We're Looking For

  • BA/BS degree is required
  • 7 years' related work experience demonstrating increasing levels of responsibilities in a complex enterprise, marketing agency or matrixed environment
  • Background in Team Leadership or People Management is required. Marketing Technology or Marketing Operations experience is optimal. Background in Marketing, Operations, or IT will be considered. Preference for candidates with experience in Agile Marketing.

The Purpose of Your Role

The purpose of your role is to lead a team responsible for delivering email and microsites for Fidelity businesses, primarily PI. In this capacity, you will serve as Subject Matter Expert on the executional processes, dependencies and capabilities within these channels as well as the on the primary programs and stakeholders. You will act as servant leader to a team supporting high demand - communicating clear direction, removing roadblocks, and creating a customer-obsessed environment.

The Skills You Bring
  • Your acumen in empowering and developing people
  • Your experience in applying Agile principles and methods to marketing execution
  • Your ability to use data to inform planning and make decisions
  • Your relentless commitment to driving results and owning outcomes
  • Your demonstrated ability to confidently interact with and influence senior organizational leaders; ability to analyze a situation, synthesize and present results to senior executives
  • You are highly collaborative and enjoy working in a highly matrixed environment
  • You are customer obsessed
  • You bring innovative thinking and smart risk taking to any project you tackle
  • Your experience working in a regulated industry
  • Your strong attention to details, project management skills and ability to multi-task and prioritize

The Value You Deliver
  • You will be accountable for leading your team in effectively and efficiently delivering channel projects:
    • You will partner with business stakeholders to understand their needs and the value they seek to deliver customers
    • You will partner with data, development, content and operations teams to execute
    • You will ensure communication experiences put the customer first
    • You will manage dependencies and remove roadblocks
    • You will oversee post-release production support and maintenance
  • You will be accountable for team performance and development
    • You will align talent to goals and measure their performance against those goals
    • You will align talent to growth and development opportunities
    • You will develop a team with a high standard of executional excellence
    • You will provide continual coaching, feedback and support
  • Lead channel forward in reducing production time, manual tasks, and non-value add activity
  • Unwavering commitment to creating an environment where team members speak candidly, take personal accountability, advocate for the customer, and decide through data
  • Keep abreast and share best practices in marketing channel execution and technology

How Your Work Impacts the Organization

The Digital Production team within Fidelity's Personal Investing unit produces and oversees almost all retail email communications (400M annually) - ensuring we align to industry and enterprise standards within this highly leveraged, preferred client channel. They protect the firm and the client's inbox while also helping teams across the enterprise in meeting customer needs. Based on the sheer volume and breadth of work that the team supports, the Director and team are considered Channel Experts to teams across the enterprise, and uniquely positioned to make connections across teams in the interest of the business and the client.Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.