Technical Operations (TechOps)
SRE / Production Operations : Director
As a Director of the SRE / Production Operations team for FedNow, you will operate the production environment for the program.
You will manage the team that architects, implements, and leverages solution monitoring and tooling to be used for capacity planning, utilization reporting, and scaling.
The team will use open source and proprietary software to support Engineering, DevOps, and DevSecOps tools, services, and solutions.
The SRE / Production Operations team is part of the Technical Operations (TechOps) department and has the overall responsibility for the design, management and execution of operations required to support the ongoing technical and delivery needs of the FedNow Program, as well as the transition to production support and operations.
This team interfaces with internal stakeholders, customers for planning, delivery, and service management. It owns ongoing ITIL processes, and the implementation and driving of continuous improvement initiatives.
You will work closely with Engineers and Architects of the FedNow program in order to maintain seamless automation across the entire platform.
The ideal candidate is someone who loves building and maintaining reliable and scalable systems, event management / correlation tooling, and automating cloud-based highly available, high performing applications.
What Will Be Expected Of You
Manage a team of highly skilled engineers.
Provide technical functional expertise to the Engineering, DevOps, and QA teams.
Leverage SRE best practices.
Work with open-source technologies as needed.
Work with CI and CD tools, and source control such as GIT and SVN.
Lead the team through continuous improvement of production operations.
Offer technical support where needed and developing automation software to speed incident resolution.
Stay current with industry trends and source new ways for our business to improve.
Implement, configure, and operate tools and products in the DevOps and DevSecOps Toolchain.
Building and maintaining tools, services, and automations associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.
Actively troubleshoot any issues that arise in production.
Update our processes/documentation and design new tools and processes as needed.
Deploy product updates as required while implementing integrations when they arise.
Automate our operational processes as needed, with accuracy, and compliant with security standards.
Ensure compliance with Federal Reserve policies and standards.
Expertise you will bring
Experience managing production environments while also delivering new product.
Extensive knowledge and understanding of working in AWS environments & services.
Experience supporting infrastructure for large multi-services applications.
Experience working with continuous deployment in micro-services architectures.
Experience working with Linux.
Experience with APM tools.
Experience working with configuration management tools.
Working knowledge of databases.
Develop and maintain environment documentation and support procedures.
Continually advance technical knowledge and skills.
Expertise in test automation and tooling.
Knowledge of operating systems (Linux, Unix, Windows).
Knowledge of database testing.
Knowledge of technology project and secure coding standards.
PLEASE NOTE: Position is responsible for 24x7 support for some systems. As such, the SRE Principal Engineer is required to occasionally work off-hours for maintenance or to resolve technical issues.
Bachelor's degree in Computer Science, Information Systems, or equivalent background or experience.
Candidate must possess demonstrated experience with job duties outlined in this description.
5+ years managing teams working in cloud environments.
Strong analytic and problem solving skills.
Self-motivated individual with the ability to prioritize and manage changing priorities.
Strong customer service skills.
Independent critical thinking and decision-making abilities.
Excellent written and oral communication abilities.
Excellent time-management skills.
The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
This position requires access to confidential supervisory information, access to which is limited to "Protected Individuals" as defined by regulation of the Board of Governors of the Federal Reserve System. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and lawful permanent resident aliens (also known as "green card holders") who are eligible for and seeking United States citizenship within the requisite timeframes.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years. For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.