As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanders retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
The Associate, Sales & Service Support focuses on the execution of a best-in-class internal communication strategy to assist banking centers in meeting goals and providing the nation's best banking experience.
Responsible for developing tools and resources to support the execution of Santander Coaching.
Create content for monthly Jump Starts, skill-builders and Santander Performance Practice modules (SPP).
Develops and implement internal communication strategies, plans and tactics that support the business goals and objectives.
Lead high performing project teams by influence, and ensure delivery both on-time and within scope.
Collaborate with colleagues across the organization to build sound and responsible processes.
Form strong working relationships with strategic partners such as those in Investments, Business Banking, and Mortgage.
Partner with analytic teams to create impact analyses to inform decision making
Work closely with Sales and Service Strategy teams to determine the appropriate processes to incorporate new behavior initiatives to the field
Manages change within the programs and evaluates risks and assesses potential impacts on delivery to the Network, builders.
Gain feedback from field support to maintain a strong field connection and make recommendations.
Responsible for launch and ongoing management of major strategic initiatives.
Conduct field visits as appropriate to understand trends and best practices and makes recommendations based on findings.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to applyJob : Sales & Service Support Primary Location : Massachusetts-BOSTON-75 State Street - 06366 - State Street-Corp Other Locations : Massachusetts-Framingham-5 Whittier Street - 06365 - Whittier Street-Corp, Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park Organization:Consumer & Business Banking (1001) Schedule : Full-time Job Posting : Oct 11, 2019, 5:03:56 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SOShare Job Work in Boston
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