Financial Planning Assistant / Client Service Associate Financial Planning Assistant / Client Service  …

Ameriprise Financial, Inc.
in Shreveport, LA, United States
Permanent, Full time
Be the first to apply
Competitive
Ameriprise Financial, Inc.
in Shreveport, LA, United States
Permanent, Full time
Be the first to apply
Competitive
Financial Planning Assistant / Client Service Associate
Job Description

Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.
Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office work flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client seminar.

Responsibilities

Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position Functions: 50%

Business Management
  • • Work with home office to ensure accurate account setup and resolve issues
  • • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
  • • Maintain files and records in accordance with the records retention policy
  • • Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)
  • • Complete, process, manage and follow-up on all applications, forms and incoming new business
  • • Provide insight and recommendations to effectively use key tools (MOD, Go Social, Advisor website, etc.) that help lead to results in practice
  • • Scanning, filing, faxing and any other administrative duties that must be completed

50%

Client Care
  • • Set up and maintain client management system
  • • Schedule client appointments and prepare agendas and forms for appointments
  • • Answer incoming client calls and find solutions for their inquiries
  • • Call clients or prospects to set up meetings or appointments
  • • Greet, interact, and conduct phone calls to clients
  • • Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation
  • • Attend and participate in client meetings
  • • Conduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)
  • • Coordinate client appreciation events and seminars


Required Qualifications

Key Traits of a Successful Client Service Associate/Manager

• Live our vision, mission and core values each day
o "We are family. We are all in this together. This means... Live your life in a way to honor all others. Happiness grows when shared. Keep a healthy body and mind. Excellence is our baseline. This means... Your word is your word. Own mistakes and learn from them. Dig deep - Give your best - Your greatness is in you."
• Direct attention to detail and organization
• Effective communication with clients and other advisors/staff
• Effective and efficient time management
• Polite and clear phone manner
• Ability to multi-task
• Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
• Ability to support and provide guidance for compliance within the advisor's practice
• Positive attitude and sincere willingness to constantly learn and grow
• Ability to problem-solve and proactively fix issues

Education and Other Designations:

• High School Diploma or higher
• 2+ years of similar experience preferred
• Already have or willing to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance licenses a plus
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