Operations Client Service, Assc2 Operations Client Service, Assc2 …

State Street Corporation
in Kansas City, KS, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
in Kansas City, KS, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
Operations Client Service, Assc2
Job Responsibilities:
• Online support for various client-facing applications, set up, training, resolving data integrity issues, assisting with new product rollouts.
• Production of client-customized reporting; collection of data and production of customer report cards
• Identify and resolve work processing issues. Make suggestions to streamline operations.
• Monitor day-to-day service delivery of Business Unit Shared Service and Centers of Excellence for assigned accounts.
• Respond in a timely manner to inquiries from Process Delivery, Business Unit Shared Services and Business Unit Client Service.
• Assist with compliance/fiduciary reviews and audits.
• Identify and implement consistent operational best practices.
• Build and maintain strong client and inter-departmental relationships.
• Provide timely and accurate customized client reporting.
• Train and develop new staff. Complete performance appraisals.
• Validate, approve and distribute (as necessary) monthly invoices (bills).
• Elevates unresolved issues/problems to Officer/AVP
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Other duties as assigned.
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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