Client Service Associate Client Service Associate …

Ameriprise Financial, Inc.
in Indianapolis, IN, United States
Permanent, Full time
Be the first to apply
Competitive
Ameriprise Financial, Inc.
in Indianapolis, IN, United States
Permanent, Full time
Be the first to apply
Competitive
Client Service Associate
Job Description

Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning office. Work as an employee of an independent advisor franchisee with a Private Wealth Advisory Practice of Ameriprise Financial.

This position completes tasks which allow the advisors to focus more time and energy on client acquisition and deepening client relationships. The Client Service Associate supports the many different tasks for which the practice is responsible and ties directly to the overall business plan of the practice. This position allows the advisors the assurance that the practice is being maintained and supported within Ameriprise Financial guidelines.

This role provides client relationship and general practice management support through gathering client data, helping prepare other client deliverables and touch points such as greeting cards, organizing client files, setting up new business and performing other business management tasks as needed. Responds to ad hoc requests, coordinates/tracks projects and manages business-as-usual projects such as organizing the logistics of a client marketing or appreciation event.

Responsibilities

Responsibilities
Administrative / Business Management
  • Prepare correspondence for advisor signature
  • Copy and follow-up with home office on related issues
  • Coordinate marketing events for the practice
  • Schedule client appointments and prepare agendas and forms for appointments
  • Conduct client appointment reminder calls and check-in calls on follow up items
  • Review financial planning arrangements/payments
  • Track Insurance Applications and Underwriting and addresses any additional requirements
  • Track Transfers, Rollovers and Applications and addresses any additional requirements
  • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
  • Perform other allowable duties as assigned by the financial advisors
Client Care
  • Greet clients upon arrival
  • Help clients with Ameriprise.com
  • Set up and maintain client management system
  • Write notes or letters to clients on personal letterhead of administrative nature only and administer client appreciation tasks
  • Document client contact/calls
Stretch Activities
  • Attend client meeting and take notes and action items.
  • Run illustrations and hypotheticals
  • Execute appropriate trades to align with proposed portfolio, if properly licensed
  • Conduct transactions on behalf of clients, if properly licensed


Required Qualifications

Key Traits
  • Self-starter and motivated to move up and take on advanced tasks
  • Direct attention to detail and organization
  • Effective communication with clients and other advisors/staff
  • Effective and efficient time management
  • Polite and clear phone manner
  • Ability to multi-task
  • Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
  • Ability to support and provide guidance for compliance within the advisor's practice
  • Positive attitude and sincere willingness to constantly learn and grow
Education and Other Designations:
  • Bachelor's degree or higher
  • Series 7, Series 66 and Indiana Life, Accident and Health Insurance licenses (preferred)
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