Support Specialist Support Specialist …

Horace Mann
in Springfield, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Horace Mann
in Springfield, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Support Specialist
Job Description

Be a part of solving educators' insurance needs. You will be a part of a sales team in solving educators' insurance needs with non-Horace Mann Products. You will be helping protect the future of educators, which are molding the minds of our future. You will be supported by the HMGA Sales Manager. You will be fielding inbound calls, as well as making outbound calls to prospective clients. You will be aiding in sales support for Captive Agents, External, and Internal Wholesalers to provide for educators. You will be receiving transferred calls from Insurance Service Center of clients, participants, and the general public that will be insurance products. You will be able to learn, educate and implement new programs to positive affect new sales and customer retention.

Job Responsibilities

  • Learn all HMGA (TPV) products and processes
  • Research, process, and obtain resolution of moderately complex inquiries within established guidelines
  • Escalate more complex inquiries to Team Lead and/or Manager
  • Track and document activity/notes in appropriate system
  • Send weekly notifications to agents
  • When necessary, follow up on customer inquiries to ensure completion in a timely and accurate manner

About Horace Mann

Horace Mann, a leading insurance and financial services company focused on meeting the evolving need of public K-12 teachers. Horace Mann was founded in 1945 by two teachers who saw the need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have nearly $10 billion in assets. For more information, visit the Horace Mann website at



Requirements

  • 4 Year College Degree or equivalent experience
  • Excellent impersonal skills and client relationship building skills
  • EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Full-Time/Part Time

Full Time

Location

Springfield
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