Premier Service Representitive Premier Service Representitive …

Horace Mann
in Springfield, IL, United States
Permanent, Full time
Be the first to apply
Horace Mann
in Springfield, IL, United States
Permanent, Full time
Be the first to apply
Premier Service Representitive
Job Description

You will be helping solve educators' insurance needs. You will be led by the Premier Manager. You will be responsible for helping our customers with questions about their insurance policies. You will be able to help get our customers to get all of their assets protected. You will be working in the area of Property and Causality answering phone calls, emails and chats. You will be able to show your customer services skill to help retain customers. You will be able to earn your Property and Causality license and keep your license if you already possess one.

Job Responsibilities

  • Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies
  • Drive Property and Causality profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base
  • Use critical independent analysis and judgment to investigate and problem solve Customers' inquiries via phone, email and chats
  • Meet and/or exceed individual customer service and quality goals by executing the Premier customer experience service model
  • Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations
  • Responsibility for ensuring the highest level of quality, integrity, customer experience and agent experience
  • Influence the customer experience by utilizing appropriate verbal
  • Duties, responsibilities and activities may be assigned or changed from time to time

About Horace Mann

Horace Mann, a leading insurance and financial services company focused on meeting the evolving need of public K-12 teachers. Horace Mann was founded in 1945 by two teachers who saw the need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have nearly $10 billion in assets. For more information, visit the Horace Mann website at


  • Bachelor's degree preferred or high school diploma/GED with 4 years of business experience
  • 2+ years of experience in customer service or sales role
  • Obtain Insurance Producers License and Non-Residence License within 3 months of hire and maintain thereafter
  • Successfully complete the Premier trainee program
  • Insurance or Finance industry experience preferred
  • Skilled in interpretation and basic calculations of data
  • Skilled in influencing and effectively communicating with customers and other stakeholders
  • Skilled in active listening, system navigation, research, problem solving, critical thinking, organization and time management
  • Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment
  • Sedentary work environment; be able to sit 100% of the shift
  • Available to work between 7:00am through 8:00pm and some Saturdays. Consistent attendance behavior is vital to the success of the position
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Full-Time/Part Time

Full Time