The Accounts Receivable Associate is part of the North American-Accounting Center (NA-AC). All transactional Order to Cash (OTC) activities across all US and Canadian divisions are being managed by NA-AC and function as a virtual community. The NA-AC organization focuses on building accounting expertise in a tower structure; Record to Report, Procure to Pay and Order to Cash and provide support to the businesses of Wolters Kluwer located in North America in a standardized, harmonized, and high-quality manner. Each tower reports directly to the VP, F&A Service Delivery North America.
The Accounts Receivable Associate is responsible for proactively managing credit card payments request, working with the business and customers on credit card payment in a high-volume, fast paced environment. The Accounts Receivable Associate will be required to effectively multitask by accessing payments via emails, eFax and request through Salesforce. The Accounts Receivable Associate will take direct ownership and responsibility for processing credit card payments for customer accounts as requested.
Essential Duties and responsibilities
Process credit card payments request.
Notify customer when credit card declines
Process credit card refunds/chargebacks
Notify client when credit card credentials on file needs updated
Participate in the testing of modifications or upgrades to multiple fulfillment systems
All interactions whether with internal or external customers should keep the customers satisfaction as a primary focus
Phone, email and chat interactions should meet and exceed set customer service quality
Use the skills and techniques from the Customer Service Training and Refresher Sessions
Other duties as assigned
Education: Undergraduate degree or equivalent experience
Experience: Minimum of 2+ years of accounts receivable related work
Strong focus on credit card processing
Other Knowledge, Skills, Abilities or Certifications
Knowledgeable in Credit Card Processing
Strong in Microsoft Office 2010: Excel, Outlook and Word
Ability to work well under pressure to meet deadlines
Excellent verbal and written communication skills with a customer service approach
Strong organizational and analytical skills
Demonstrated successful problem-solving skills
Self-motivated, able to work independently and as part of a team
Willingness to take initiative and to follow through on projects
Proactive in communicating
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.
Wolters Kluwer reported 2019 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
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EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.