Accounts Receivable Associate Accounts Receivable Associate …

Wolters Kluwer
in Riverwoods, IL, United States
Permanent, Full time
Be the first to apply
Wolters Kluwer
in Riverwoods, IL, United States
Permanent, Full time
Be the first to apply
Accounts Receivable Associate
Accounts Receivable Associate USA-IL-Riverwoods-Lake Cook Rd/en-US/External/job/USA-IL-Riverwoods-Lake-Cook-Rd/Accounts-Receivable-Associate_R0011171/apply

The Accounts Receivable Associate is part of the North American-Accounting Center (NA-AC). All transactional Order to Cash (OTC) activities across all US and Canadian divisions are being managed by NA-AC and function as a virtual community. The NA-AC organization focuses on building accounting expertise in a tower structure; Record to Report, Procure to Pay and Order to Cash and provide support to the businesses of Wolters Kluwer located in North America in a standardized, harmonized, and high-quality manner. Each tower reports directly to the VP, F&A Service Delivery North America.

The Accounts Receivable Associate is responsible for proactively managing credit card payments request, working with the business and customers on credit card payment in a high-volume, fast paced environment. The Accounts Receivable Associate will be required to effectively multitask by accessing payments via emails, eFax and request through Salesforce. The Accounts Receivable Associate will take direct ownership and responsibility for processing credit card payments for customer accounts as requested.

Essential Duties and responsibilities

  • Process credit card payments request.

  • Notify customer when credit card declines

  • Process credit card refunds/chargebacks

  • Notify client when credit card credentials on file needs updated

  • Participate in the testing of modifications or upgrades to multiple fulfillment systems

  • All interactions whether with internal or external customers should keep the customers satisfaction as a primary focus

  • Phone, email and chat interactions should meet and exceed set customer service quality

  • Use the skills and techniques from the Customer Service Training and Refresher Sessions

  • Other duties as assigned

Job Qualifications

  • Education: Undergraduate degree or equivalent experience

  • Experience: Minimum of 2+ years of accounts receivable related work

  • Strong focus on credit card processing

  • Other Knowledge, Skills, Abilities or Certifications

  • Knowledgeable in Credit Card Processing

  • Strong in Microsoft Office 2010: Excel, Outlook and Word

  • Ability to work well under pressure to meet deadlines

  • Excellent verbal and written communication skills with a customer service approach

  • Strong organizational and analytical skills

  • Demonstrated successful problem-solving skills

  • Detail oriented

  • Self-motivated, able to work independently and as part of a team

  • Willingness to take initiative and to follow through on projects

  • Proactive in communicating

Posted 5 Days AgoFull timeR0011171

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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