Client Service Associate / Planning Assistant Client Service Associate / Planning Assistant …

Ameriprise Financial, Inc.
in Oakbrook Terrace, IL, United States
Permanent, Full time
Be the first to apply
Ameriprise Financial, Inc.
in Oakbrook Terrace, IL, United States
Permanent, Full time
Be the first to apply
Client Service Associate / Planning Assistant
Job Description

Position Description: Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.

This position completes tasks which allow the advisor to focus more time and energy on client acquisition and deepening client relationships. The planning assistant supports the many different tasks for which the practice is responsible and ties directly to the overall business plan of the practice. This position allows the advisor the assurance he/she needs to know that his/her practice is being maintained and supported within Ameriprise Financial guidelines.

This role provides client relationship and general practice management support through gathering client data, helping prepare other client deliverables and touch points such as greeting cards, organizing client files, setting up new business and performing other business management tasks as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing the logistics of a client seminar.


Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position Functions:
80% Administrative / Business Management
  • Prepare correspondence for advisor signature
  • Copy and follow-up with home office on related issues
  • Coordinate marketing events for the practice
  • Schedule client appointments and prepare agendas and forms for appointments
  • Conduct client appointment reminder calls and check-in calls on follow up items
  • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
  • Manage the flow of wholesalers in the office. Submit/track any invoices for agreed upon payments
  • Assist the paraplanner(s), associate financial advisor(s) and advisor(s)
  • Perform other allowable duties as assigned by the financial advisor(s)
20% Client Care
  • Greet clients upon arrival
  • Set up and maintain client management system
  • Write notes or letters to clients on personal letterhead of administrative nature only and administer client appreciation tasks
  • Document client contact/calls

Required Qualifications

Key Traits of a Successful Planning Assistant
  • Direct attention to detail and organization
  • Strong computer skills
  • Effective communication with clients and other advisors/staff
  • Effective and efficient time management
  • Polite and clear phone manner
  • Ability to multi-task
  • Ability to adhere to rules and regulations as stated and required by advisor and Ameriprise Financial
  • Ability to support and provide guidance for compliance within the advisor's practice
  • Positive attitude and sincere willingness to constantly learn and grow
Required Qualifications
  • Bachelor's degree or equivalent. FINRA License is preferred not but not required.
Compensation and Benefits
  • 401(k) offering company match
  • Base salary with achievable bonus potential
  • Health insurance subsidy
  • Paid time off
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