Administrative Assistant Administrative Assistant …

Voya Investment Management Llc
in Lisle, IL, United States
Permanent, Full time
Last application, 24 Oct 20
Voya Investment Management Llc
in Lisle, IL, United States
Permanent, Full time
Last application, 24 Oct 20
Administrative Assistant
Administrative Assistant IL-Lisle, Cabot Dr/en-US/voya_jobs/job/IL-Lisle-Cabot-Dr/Administrative-Assistant_JR0021997/apply

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  • Profile Summary

    Voya Financial is looking for an Administrative Assistant to work with our Plan Administration Systems ( in support of a major K-12 Client. This role will work closely with RVP-K12 in relationship management to strengthen our key account relationship. This role will be responsible for coordinating the review and processing of customer transactions, mediating customer issues and interact with key client on day to day service/administrative issues. This opportunity will be working in Voya's Lisle, IL office.

    Profile Description

  • Assist Participants and Sponsor in review and processing of distribution requests
  • Monitor and manage issues left on dedicated line
  • Resolve customer service and transaction issues.
  • Liaison working with Sponsor and Administrative Services (employee employment & termination verifications)
  • Responding to routine questions
  • Resolve NIGO issues
  • Customer/Vendor contact ( current and deselected vendors/retirees)
  • Backup for Common Remitter Administrative Assistant
  • Maintenance Filing (electronic)
  • Other duties as assigned
  • Work proficiently with Voya tools and system
  • Knowledge & Experience

  • High school diploma or equivalent
  • 2 4 years experience
  • Proficient with PC software packages such as spreadsheets, word processing, graphics, etc.
  • Strong oral and written communications skills
  • Excellent organizational skills and ability to multi-task in a fast-paced environment; demonstrates accuracy and thoroughness
  • Solid decision-making and problem solving skills
  • Basic knowledge of company products

Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture: 

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about .

Posted TodayFull timeJR0021997

About Voya Financial®

About Voya Financial® Voya Financial, Inc. (NYSE: VOYA), helps Americans plan, invest and protect their savings to get ready to retire better. Serving the financial needs of approximately 13.8 million individual and institutional customers in the United States, Voya is a Fortune 500 company that had $8.5 billion in revenue in 2018. The company had $560 billion in total assets under management and administration as of June 30, 2019. With a clear mission to make a secure financial future possible one person, one family, one institution at a time Voyas vision is to be Americas Retirement Company®. Certified as a Great Place to Work by the Great Place to Work® Institute, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya has been recognized as one of the 2019 Worlds Most Ethical Companies® by the Ethisphere Institute; as a member of the Bloomberg Gender Equality Index; and as a Best Place to Work for Disability Inclusion on the Disability Equality Index by Disability:IN. For more information, visit . Follow Voya Financial on , and Twitter .

Our Businesses:

Retirement is a leading provider of retirement products and services in the U.S. serving more than 49,000 institutional clients and nearly 5.1 million individual retirement plan investors. Voya also has approximately 1,700 financial advisors serving the retail market. Voyas Retirement business is focused on guiding Americans to greater retirement readiness and financial wellness through employer-sponsored savings plans and holistic retirement and income guidance.

Individual Life, which ceased new sales as of Dec. 31, 2018, is an in-force block of nearly 800,000 individual life insurance policies. Individual Life continues to provide Voya with free cash flow as well as earnings and capital diversification.

Investment Management is a leading, active asset management firm serving both affiliated and external institutions as well as individual investors. Drawing on over 40 years of history in investment management, the firm has the experience and resources to provide clients with investment solutions with an emphasis on equities, fixed income, and multi-asset strategies and solutions.

Employee Benefits is a top provider of stop-loss coverage in the U.S. In addition, Voya provides a comprehensive and highly flexible portfolio of life, disability, voluntary insurance products, and health savings and spending accounts to businesses covering 6.2 million individuals through the workplace. Please click here to read more:

We have several state-of-the-art facilities all over the country. Click here to read more about our offices and what each of them offer:

Voya is an equal opportunity employer and we are committed to maintaining a diverse workforce. Voya has been recognized for many of our diversity practices. Please click here to read more:

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