• Competitive
  • Elk Grove Village, IL, USA
  • Permanent, Full time
  • Citi-US
  • 2019-06-25

SVP, Risk Policy Senior Manager (Retail Services)

SVP, Risk Policy Senior Manager (Retail Services)

  • Primary Location: United States,Illinois,Elk Grove Village
  • Other Location: United States,Georgia,Atlanta
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19020427


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Position Summary

This is a COE position residing inside the Citi Retail Services (CRS) Risk Management which provides proactive analytics to identify credit abuse, fraud, or synthetic identity behavior for all CRS portfolios including Sears, Macy's, Best Buy, The Home Depot, L.L. Bean and the other Retail and Fuel partnerships. The individual will work closely with policy teams to communicate key findings and rules and operation teams to ensure appropriate execution of strategies targeting this behavior, and ensure proper staffing and procedures.  Additionally, this individual will be responsible for multiple presentations to department heads and Senior Management and should be knowledgeable of Fair Lending and other regulations.

This role requires an individual with several years of credit risk management experience, strong statistical and data analysis skills, an ability to derive analytical solutions based on business knowledge and objective judgment of the balance between risk and reward.  The successful candidate will bring significant experience in managing and influencing change management from ideation to execution across multiple functional areas and proven effective project management skills for technical implementation as critical requirements to succeed in this role.  It is critical to demonstrate effective leadership managing initiatives across cross-functional units in a matrix organization.


·         BA/BS degree (Master's degree preferred) or 10+ years' experience in financial services industry with a heavy focus on credit cards and risk management
·         Strong interpersonal, communicative (verbal, written) and influencing skills.
·         Strong people leadership skills with ability to motivate and inspire others
·         Pragmatic problem solver, forward thinker with independence of thought.
·         Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies and decision makers.
·         Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise.
·         Ability to apply credit and risk principles toward business objectives
·         Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency
·         Must be highly organized and able to work in a fast paced environment managing multiple projects and possess strong interpersonal, organizational and analytic skills
·         Strong working knowledge of Banking regulation and OCC guidance
·         Analyzes processes and identifies inherent risks
·         Management of key relationships with both internal and external key stakeholders with the ability to influence at all levels of the organization