• Competitive
  • Elk Grove Village, IL, USA
  • Permanent, Full time
  • Citi-US
  • 2018-10-16

In Business Control Lead- CBORC

In Business Control Lead- CBORC

  • Primary Location: United States,Illinois,Elk Grove Village
  • Other Location: United States,Delaware,Wilmington; United States,Texas,Irving; United States,Kentucky,Florence
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18062329


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The North America Consumer Business Operational Risk  and Control Group (CBORC) Utility was created with the objective of better addressing the need for an improved and unified approach to operational risk issues and the inefficiencies of the legacy structure. The organizational structure of the utility facilitates common processes, maximizes our talent, strengthens our business process controls, enables us to leverage existing best practices and develop common, simplified procedures and processes that result in consistent execution of Operational Risk Management and reduction of cross-business duplication.

The CBORC In-Business Risk Control Lead reports to the CBORC Operational Risk SR Group Manager and is responsible to be the primary point of contact for Control related matters with respect to a Retail Services Cards business area or 1-down to the Retail Services Cards CEO. This responsibility includes working closely with the business process owners to assist them in the overall execution of Control related responsibilities or tasks that the business owns. This support is in relation to responsibilities that may be sponsored by other areas of the CBORC utility or other lines of defense (ORM, Compliance, Enterprise Risk, Internal Audit, or Government, Regulatory, External Affairs).


- Leads annual and quarterly Managers Control Assessment (MCA) self-assessments and completion of all Control related assessments with the business process owner.
- Ensures new or modified products are reviewed through the appropriate governance routines and launched with adequate controls which can be monitored and reported.
- Ensures internal reviews and external examinations are well managed with clearly evidenced controls.
- Pro-actively identifies emerging risks and assists the business process owner with resolving control gaps and issues and helps to create quality corrective action plans, including understanding root cause of the issue.
- Works with the business and Quality Control team to ensure controls are monitored and/or tested and the results are reported to senior management on a consistent basis.
- Assists with executing key policies - ORM, Records Management, Supplier Risk Management, Business Continuity, ensuring self-identified issues are communicated and resolved timely.
- Provides support to the Operational Risk Sr Group Manager so a clear and comprehensive view of "Health of Controls" is created and socialized with the business process owners for weekly, monthly, and quarterly Control
updates to the executive management team.
- Responsible for the back testing of Business Issues and Operational losses and events.
- Resolves Key Risk and Control Indicator breaches with the process owner.
- Ad hoc Control related requests as needed.
- 5+ years of direct, relevant experience in financial services, with enhanced knowledge of the business to be supported.
- 3+ years Project management and governance experience with demonstrated ability to achieve critical milestones.
- Prior experience in compliance or a control organization, with experience developing control monitoring or compliance testing routines.
- Ability to foster strong working relationships with people across multiple lines of business and with support organizations.
- Ability to provide effective challenge on new initiatives and changing strategies to senior management.
- Strong judgment and critical thinking skills.
- Strong knowledge of the Consumer Credit Card business and applicable rules, regulations and processes.