• Competitive
  • Elk Grove Village, IL, USA
  • Permanent, Full time
  • Citi-US
  • 2019-03-21

AVP, Risk Policy Senior Analyst (Collections Strategy)

AVP, Risk Policy Senior Analyst (Collections Strategy)

  • Primary Location: United States,Illinois,Elk Grove Village
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19009788


About Collections Risk Operations:
Citi Cards North America (N.A.) is the market leader in the credit card industry. With the strongest global brand and distribution, Citi Cards N.A. encompasses about 160 different cards under one umbrella. With more than 120 million customer accounts, Citi Cards N.A. generates over $140 billion in receivables.
Citi Cards N.A. maintains its number one leadership position by identifying needs and creating innovative products and payment systems to fill them. This franchise stands as a leader in customer service technology, security and fraud prevention. Citi Cards N.A. utilizes an enlightened approach to money by setting the standard for responsible use of credit while establishing balance to "Live Richly."
At Citi Cards it is a priority to attract outstanding people and provide them with rewarding and fulfilling careers. The combination of financial strength and broad product scope at Citi Cards N.A. provides an opportunity for outstanding professionals to fully recognize their potential. For more information on Citi Cards products, please visit www.citibank.com/us/cards .
This position is within the Collections Risk Policy team that is part of North American Risk Operations team. The Collections and Recovery Risk team's mission is to help customers bring their accounts current or fairly resolve their debt. The Collections Policy team owns policy and strategy; and partners closely with the Operations and Technology teams on implementation and execution.
Role Summary :
This position is part of the NA Cards Collections & Recoveries Group. The candidate will support Collections strategy and analytics for policy and treatment development across all of the CRS Cards portfolios.

  • Support tactical and strategic Risk Analytics projects for Citi's Retail Services Group in the US.
  • Independently manage development and implementation of effective risk management strategies that help mitigate credit losses
  • Apply innovative analytical techniques to customer and transaction data to build risk mitigation strategies and processes
  • Apply subject matter expertise to the prioritization and planning of projects in conjunction with risk management policies and strategies.
  • Must be able to effectively provide updates and communicate key initiatives to senior risk management.
  • Analyzing tests and performance using SAS and decision tree (CHAID/ CART)
  • Evaluating effectiveness of current policies and strategies have capability to clearly develop and communicate analysis
  • Must have capability to clearly develop and communicate analysis
  • A good understanding of the Collections life cycle, and Recoveries
  • Strong analytical abilities and data querying skills (SAS, SQL, UNIX, Python etc.)
  • Presentations to both technical and non-technical personnel are required to be made frequently as part of the job.
  • Ability to work efficiently in a matrix environment balancing between both business and functional interactions and priorities.
  • Summarize analytic reports into presentations and share analyses and reports with senior leadership
  • Provide insight into the data through MIS and deeper analytics


  • Bachelor's degree in a quantitative discipline: Mathematics, Economics, Operations Research, and Statistics (Masters Preferred)
  • 2 - 3 of years of relevant analytic related experience using quantitative analysis, preferably in a risk context (Education level can offset experience level)
  • Strong analytical skills in conducting sophisticate analysis using bureau/vendor data to solve business problems.
  • Good programming skills in advanced SAS and SQL in mainframe, UNIX, and PC environments
  • Highly proficient in Excel/pivot tables and PowerPoint
  • Exposure to project / process management
  • Strong communication and presentation skills targeting a variety of audiences
  • A qualified candidate needs to be able to work with cross functional teams
  • Creates and sustains a network of strong client relationships
  • Flexibility in approach and thought process
  • Ability to work effectively across portfolio risk policy teams and functional area teams
  • Strong influencing, negotiating, and facilitation skills
  • Analytical mindset