• Competitive
  • Chicago, IL, USA
  • Permanent, Full time
  • IG Group
  • 2019-06-16

Trainee Sales Trader (Spanish)

  • Chicago, IL, USA
  • Full time
  • 16 Jun 19

IG empowers informed, decisive, adventurous people to access opportunities in over 15,000 financial markets. With a strong focus on innovation and technology, the company puts client needs at the heart of everything it does.

IG’s vision is to be a global leader in retail trading and investments. Established in 1974 as the world’s first financial spread betting firm, it continued leading the way by launching the world’s first online and iPhone trading services.

IG is now an award-winning, multi-platform trading company, the world’s No.1 provider of CFDs* and a global leader in forex. It provides leveraged services with the option of limited-risk guarantees, and offers an execution-only share dealing service in the UK, Australia, Germany, France, Ireland, Austria and the Netherlands. IG has recently launched a range of affordable, fully managed investment portfolios, to provide a comprehensive offering to investors and active traders.

It is a member of the FTSE 250, with offices across Europe, including a Swiss bank, Africa, Asia-Pacific, the Middle East and the US, where it offers on-exchange limited risk derivatives via the Nadex brand.

*Based on revenue excluding FX (from published financial statements, October 2016)

Trainee Sales Trader (Spanish)

Job Title
Trainee Sales Trader (Spanish)

Job Description

Job Description

As a Sales Trader Trainee your role will be to help deliver world-class and industry-leading support to our client base. We're looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry-level role is ideal for recent graduates with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment.

Role Responsibilities:

As a Sales Trader Trainee, once you have passed your trade tests and are authorized to talk to our clients, you will be:

• Providing front line support to our clients across phone, email, web chat and social media
• Answering queries from our global client base on all of our products and platforms
• Providing an execution-only phone trading service (following relevant training and support)
• Resolving trade disputes and complaints
• Providing clients with technical support with our front-end platforms and chart packages
• Handling all client inquiries
• Conducting audit checks and client administration tasks

In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles.

Person Specification:
Ability / Expertise

You don't need a background in finance to apply although this is desirable. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Please note - this role is only open to bilingual Spanish and English speakers.

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail - plus:

• Collaborative team-worker
• Understands how to take direction well, quick learner
• Excellent interpersonal and communication skills
• The ability to work well under pressure and have a strong work ethic
• A logical and analytical approach to problem-solving
• Confident to employ basic math skills, particularly mental arithmetic
• Strong organizational and time-management skills
• Literacy in MS Office

Qualifications Required:
- Degree-level education
- Right to work in USA
- Excellent spoken and written Spanish and English

Preferred:
- 1+ years of customer facing experience, preferably in financial services
- Other foreign language skills

Personal Attributes

The successful candidate will show a keenness to learn and work outside their comfort zone. They will have a growth mindset to try new approaches to client relationships.

A candidate needs to be able to demonstrate that their behavior is strongly aligned to our values:

• Champion the client: Understand them. Be part of their whole experience. Think big, think long-term. Make every moment count and stick with them all the way. Do what matters most.
• Lead the way: Be brave. Back yourself. Innovate and adapt to win. Challenge assumptions, ideas, and decisions. Ask why. Stand up and speak your mind. Achieve. Do the right thing.
• Love what we do: Make it personal. Care, be passionate, have fun. Respect our diversity and learn from each other. Share your enthusiasm. Take pride in each other's achievements. Work as a team.

Job Type: Full-time

Number of openings
1