Technical Support Representative Technical Support Representative …

Interactive Brokers
in Chicago, IL, United States
Permanent, Full time
Last application, 10 Jul 20
Competitive
Interactive Brokers
in Chicago, IL, United States
Permanent, Full time
Last application, 10 Jul 20
Competitive
Technical Support Representative
Join the INTERACTIVE BROKERS Team!
Interactive Brokers has been at the forefront of the Fintech space for over 40 years and we pride ourselves on being a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers.
Job Description
Interactive Brokers LLC is growing at a rapid pace, our Chicago, IL call center seeks individuals for our technical assistance center ("TAC"). TAC representatives focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you'll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. Become an expert with IB's trading software and gain a deep understanding of the products we offer.
You will be expected to:
  • Be probing and analytical with the ability to recognize, test, and escalate new bugs within our software.
  • Assist a diverse range of domestic and international customers with installing, configuring, and troubleshooting our trading software and our website
  • Escalate issues to software developers and server operators
  • Address inquiries and issues regarding IB's two-factor secure login system
You will need to have:
  • A 4-year college degree
  • Prior experience in a customer-facing role
  • Excellent written and verbal communication skills
  • Experience troubleshooting networking or software related issues
What we'd also love to see:
  • 4-year degree in a STEM field
  • 2 years in a network or software support role, primarily in a call-center or real-time support environment
  • Experience with Unix and basic Unix commands
  • Financial services industry related experience and knowledge of common financial products
  • Mandarin, Spanish or Russian language skills a plus
Qualities we value:
  • Ambition and Diligence
  • Innovative mindsets with a drive to improve upon existing systems
  • A desire to solve challenging problems
Company Perks:
  • Competitive salary, annual performance-based bonuses, and annual stock grants.
  • Daily company paid lunch.
  • 401k with company match.
  • Excellent medical, dental, and vision benefits.
  • Newly renovated offices with sit/stand desks and multi-monitor setups.
  • Team outings and dinners.
  • Education reimbursement and learning opportunities.
Company Overview
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (IEX: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Canada, the United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, China, Japan and Australia.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click HERE to view a short video with a few words from current Interactive Brokers employees (if hyperlink is deactivated please copy https://www.interactivebrokers.com/en/index.php?f=31899 to your browser).
For more information, please visit www.ibkr.com/info

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