• Competitive
  • Chicago, IL, USA
  • Permanent, Full time
  • Citi-US
  • 2019-04-20

TTS NA Commercial Card Account Manager

TTS NA Commercial Card Account Manager

  • Primary Location: United States,Illinois,Chicago
  • Other Location: United States,Florida,Jacksonville; United States,New York,New York
  • Education: Bachelor's Degree
  • Job Function: Institutional Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 50 % of the Time
  • Job ID: 19016707


Description

The core function of the role is to service and expand the key multi-national corporate Travel and Purchase card relationship. The job reports into the Head of Corporate Sector Account Management within the NA Commercial Card Business.

Key Responsibilities:
-The core of the role is to maintain client satisfaction, support and drive program growth initiatives, while at the same time working to create a more efficient program and reduce the cost of service delivery.

-The role wil require proactive monitoring and management of program metrics to achieve objectives.

-Work will include regular client meetings to identify new cardable solutions, solve problems, maintain service levels and address strategic issues.

- Work includes on-site engagement at multiple client locations. 

-This role requires the engagement and leadership of a diverse set of internal partners to deliver services and solutions and will require leadership of internal partners in a coordinated fashion.
This account management role provides a significant opportunity to further develop client facing skills in leading issue resolution, driving company objectives, and project management. The account manager role develops relationship management skills that can be used in broader coverage and relationship management roles within TTS.

Qualifications

-Experience managing complex relationships with multiple contacts and senior engagement.

-Knowledge of commercial cards and work with multi-national Fortune 500 clients in a relationship capacity.
- Powerpoint and Excel skills are required for preparation of meeting materials (Quarterly Reviews etc.) and well as analytic skills to identify trends in program metrics
-This role requires strong organizational skills and the ability to plan and execute strategic objectives.

 - Core competencies would include the ability to understand the technical aspects of commercial cards and as well as strong leadership and project management skills.

- CPCP Designation preferred but not required
- Bachelor's degree