Sr. Salesforce Business Analyst / Administrator

  • Competitive
  • Chicago, IL, USA
  • Permanent, Full time
  • Chicago Mercantile Exchange
  • 24 May 19

Sr. Salesforce Business Analyst / Administrator

CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

To learn more about what a career at CME Group can offer you, visit us at .

The mission of at CME Group is to be our primary tool to capture, manage, access and share customer intelligence across the organization so that we main gain a single view, or 360 degree view, of customer profiles, activities, campaigns, and opportunity pipeline.

The Salesforce Business Analyst / Administrator will support this mission as part of the Customer Marketing/CRM team and be responsible for handling the ongoing support requests, projects, administrative needs, and ensure Users adhere to standards and best practices for the CME Group Salesforce instance.


  • Review and analyse requirements to design a solution utilizing standard features, custom declarative development, third party apps, or a combination of these.
  • Troubleshoot errors, overcome challenging roadblocks, or design creative solutions to solve challenging requests
  • Communicate with end uses, stakeholders, and leadership in the form of requirements gathering meetings, demos, trainings, release notes, and status updates.
  • Assists with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc.
  • Understands how Salesforce integrates with our other CRM solutions and customer/business intelligence databases
  • Assists with release evaluations including updating user guides
  • Manage ongoing support requests and administrative needs of users
  • Assist in maintenance of system documentation and SFDC policies/procedures
  • Communicates regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
  • Regularly perform database de-duping and clean-up procedures. Ensure data quality through clean- up efforts (monthly reporting, lead clean up, etc.)
  • Develop ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
  • Continuously monitor data quality and integrity. 
  • Trains Users on utilizing the CME Group Salesforce instance with standards and best practices in mind
  • Ability to read and understand APEX & Visualforce
  • Certified Salesforce Administrator, Advanced Admin, App Developer
  • Bachelors Degree or equivalent
  • 4+ years experience in administration of a Salesforce instance, including user training
  • 3+ years as a Business Analyst or similar Analyst roles


800+ Users
Weekly releases
Mainly Sales and Service areas

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