CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com .
As a source of innovative derivatives products and as a global financial marketplace, CME Group helps companies and institutions manage a vast array of risks, such as currency fluctuations for global manufacturers, unpredictable fuel costs for airlines and ever-changing commodity prices for farmers and are an essential part of the global economy.
The mission of Salesforce.com at CME Group is to be our primary tool to capture, manage, access and share customer intelligence across the organization so that we main gain a single view, or 360 degree view, of customer profiles, activities, campaigns, and opportunity pipeline.
The Salesforce Administrator will support this mission as part of the Customer Marketing/CRM team and be responsible for handling the ongoing support requests, administrative needs, and ensure Users adhere to standards and best practices for the CME Group Salesforce instance. Functions
Review and analyse requirements to design a solution utilizing standard features, custom declarative development, third party apps, or a combination of these. Troubleshoot errors, overcome challenging roadblocks, or design creative solutions to solve challenging requests Communicate with end uses, stakeholders, and leadership in the form of requirements gathering meetings, demos, trainings, release notes, and status updates. Assists with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc. Assists with release evaluations including updating user guides Ensuring all modifications follow the change control processes including changes in sandbox environments, testing and signoff Train end users on new updates, features and functionality and provide guidance in accordance to processes and best practices Regularly perform database de-duping and clean-up procedures. Ensure data quality through clean- up efforts (monthly reporting, lead clean up, etc.) Develop ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required Continuously monitor data quality and integrity. EXPERIENCE/ SKILLS
- Certified Salesforce Administrator
- 4+ years' experience in administration of a Salesforce instance and complex designing of solutions
- Strong ability to effectively prioritise competing requests, while managing user expectations
- Excellent written and verbal communication skills, a persuasive and passionate communicator
- Strong logical reasoning and problem solving skills across multi-disciplinary skill sets
- Ability to engage with a wide range of stakeholders