Program Intern/Manager Program Intern/Manager …

Swiss Re Asset Management Inc
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Swiss Re Asset Management Inc
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Program Intern/Manager
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New York, NY, US Chicago, IL, US

International Program Manager

About Swiss Re

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.

About the Team

The International Program Management teams is part of the International Program Operations team and manages the relationship between Swiss Re Corporate Solutions and the Network Partners. We work closely with many SRCS teams and Network Partners around the globe to win and service Primary Insurance Programs for Global Corporate Clients.

Swiss Re Corporate Solutions is extending its international program offering further by offering Structured Fronting programs for large clients who have a preference to retain significant risk themselves. These programs will require tailored, high class service to satisfy our commitments to them. The servicing requirements must be negotiated and agreed in a careful manner, and progress carefully monitored to address any potential shortcomings and provide transparency to the clients.

We are a truly global team, hence four possible locations are considered for this new role:

New York City (USA); Chicago (USA); London (United Kingdom) and Zrich (Switzerland).

About the Role

An International Program Manager is a fundamental role within the International Business team acting as a key coordinator and facilitator of International Programme business responsible for:

  1. coordination, control of program delivery, compliance and the support of training of international program business
  2. ensuring quality, consistency and first class service delivery in the provision of International Programs written by Swiss Re CorSo
  3. the implementation of, and strong adherence to, globally consistent service levels
  4. ensuring the performance monitoring of the agreed service levels are kept within agreed tolerances, taking necessary actions where required
  5. supporting to the wider International Programs team in order to deliver a globally consistent international business proposition

The International Program Managers provide comprehensive client services to the Producing Office Underwriter, Underwriter Assistance and Broker in setting up and managing International Programs. The position provides oversight throughout the entire life cycle of the programme working closely with the regional servicing teams and the Network Partner Coordinators to ensure the speedy and accurate delivery of the entire program, while ensuring with the Underwriter the adherence to all applicable market regulations and practices. In addition the International Programme Managers:

  • act as referral point for both UW and UAs particularly on complex deals, supporting the structuring of such programs and in particular ensuring compliant solutions
  • provide Market Facing support and capability to the Underwriter in Client Management and Broker facing presentations


An International Program Manager reports to the Head of International Programme Management, with the key focus on service delivery and ensuring the business (Producing Offices) have the appropriate level of support in order to execute international programs. This position has a pivotal responsibility for ensuring the international business proposition is conveyed and understood by both internal and external stakeholders and supporting the delivery of international program business worldwide.

Through personal interventions and that of the team supports on all international business matters including training and acts as an advisor to UWs on complex international programs. The position monitors the operational performance on both a portfolio basis and on individual deals, also provides supports for business, product and proposition development activities.

Key responsibilities include

  1. Support the negotiation of the international program fronting for Structured Fronting cases to ensure realistic achievable service commitments
  2. Participate in capability build activities to develop and mature fit for purpose processes for handling complex programs
  3. Oversee the service delivery for complex international programs, identifying and resolving any issues and updating clients on progress
  4. Support the International Program Excellence Managers in dispersing guidelines and directives for international business
  5. Support Producing UW in structuring International Program to ensure compliance with local regulations, laws and market practices
  6. Support in the construction of premium allocations including the application of appropriate taxes
  7. Act as escalation point and filter for exceptions and non-program international business
  8. Monitor and report on operational program performance (end to end) and addresses issues to ensure client delivery on an immediate and longer term basis
  9. Liaise with International Network Management to address local office under performance and/or breaches to guidelines
  10. Liaise with International Financial Management to understand cash position across program portfolio
  11. Identification of trends across international Business portfolio incl. additional Lines of Business to enhance product and proposition
  12. Support the UW function with marketing to brokers and clients
  13. Support training and certification of PO/LO functions in respect of International Business
  14. Support continuous improvement projects as International Business Subject Matter Expert

Professional background

  • At least 5 years of experience working within international program business, structuring international business deals and crafting complex cross-border insurance solution
  • Prior significant experience with complex Structured Fronting deals is a must
  • Experience in a Technical/Product Underwriting, Operations or Governance function
  • Fluent in English, other languages are an asset
  • Strong communication skills, both verbal and written
  • Ability to handle multiple priorities, work independently, think laterally and deliver high-quality products under pressure
  • Willingness to work in a global team
  • Goal-orientation and application to continuous learning
  • Good understanding of IT related best practices and processes, as well as agile methodologies, is an asset

Education

  • Minimum of a university degree or equivalent


Keywords:
Reference Code:90041

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