Operations Processor Operations Processor …

Canadian Imperial Bank of Commerce
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Canadian Imperial Bank of Commerce
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Operations Processor
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  • Operations Processor III Job Location US-IL-Chicago Posted Date 1 day ago(10/9/2019 5:33 PM) ID 2019-5349 # of Openings 1
  • Overview

    CIBC is a leading North American financial institution with 10 million personal banking, business, public sector and institutional clients. CIBC offers a full range of advice, solutions and services in the United States, across Canada and around the world. In the U.S., CIBC Bank USA provides commercial banking, private and personal banking and small business banking solutions and CIBC Private Wealth Management offers investment management, wealth strategies and legacy planning.

    CIBC works to help you make your ambitions a reality with a team that is committed to being always professional, genuinely caring and collaborates to find simple solutions as we build our relationship-focused bank for the modern world.

    Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all of our team members can excel.

    Responsibilities

    The position resides in the Card/ATM Support area of the bank and is focused on card servicing support responsibilities. The position includes performing daily tasks which include Regulation E dispute processing, card maintenance, and ATM balancing. Other tasks include collaborating and communicating effectively with internal partners such as bankers and call center, escalating issues appropriately, trouble shooting and solving for difficult situations, developing processes and procedures, performing training, seeking process improvement opportunities and operating in a controlled manner. The position may also include performing data and analytical functions, engaging in project management initiatives, and testing of new systems or processes. Cross training of ACH processing responsibilities may also be included in this role.

    • Responsible for the daily end to end support of the banks debit and ATM card product from an operational control perspective while operating in compliance within bank operating rules and guidelines.
    • Ability to successfully manage transactional workflow while providing exceptional service to internal clients.
    • Track and process Regulation E disputes in accordance with Regulatory guidelines
    • Update and maintain departmental metrics and review for activity trends related to work flow volumes
    • Work directly with Services management to make recommendations related to operational efficiencies and insuring that current policies and procedures are in line with regulatory and bank requirements.
    • Perform user acceptance testing related to product updates, system conversions, enhancements and Business Resumption requirements.
    Qualifications
    • Minimum banking or operations experience of 2 years
    • Strong Client Service background
    • Proficiency in Microsoft office products
    • College degree desired but not required
    • FIS/IBS/DSS system experience desired but not required
    • Solid knowledge of Regulation E practices
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