CIBC is a leading North American financial institution with 10 million personal banking, business, public sector and institutional clients. CIBC offers a full range of advice, solutions and services in the United States, across Canada and around the world. In the U.S., CIBC Bank USA provides commercial banking, private and personal banking and small business banking solutions and CIBC Private Wealth Management offers investment management, wealth strategies and legacy planning.
CIBC works to help you make your ambitions a reality with a team that is committed to being always professional, genuinely caring and collaborates to find simple solutions as we build our relationship-focused bank for the modern world.
Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all of our team members can excel.Responsibilities
The position resides in the Card/ATM Support area of the bank and is focused on card servicing support responsibilities. The position includes performing daily tasks which include Regulation E dispute processing, card maintenance, and ATM balancing. Other tasks include collaborating and communicating effectively with internal partners such as bankers and call center, escalating issues appropriately, trouble shooting and solving for difficult situations, developing processes and procedures, performing training, seeking process improvement opportunities and operating in a controlled manner. The position may also include performing data and analytical functions, engaging in project management initiatives, and testing of new systems or processes. Cross training of ACH processing responsibilities may also be included in this role.
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