Operations Associate Operations Associate …

in Chicago, IL, United States
Permanent, Full time
Be the first to apply
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Operations Associate
Operations Associate Chicago, IL/en-US/External_Career_CBOE/job/Chicago-IL/Operations-Support-Center---OSC---Associate_R-0746/apply Job Description

You will be responsible for supporting the Cboe Silexx trading platform and other exchange related systems. These are real-time systems that are actively utilized by the most demanding professional market participants. You will work on a team responsible for providing first level world class support. You will solve problems, monitor systems and ensure they maintain a healthy state and troubleshoot when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.


Technical Support

  • Primary Support of Silexx platform and secondary support of other Cboe related platforms
  • Provide first level and world class support answering questions for Silexx and a variety of Cboe supported platforms and resolving customer issues related to APIs, trading and features/function using the Deliver Plus One standard
  • Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support
  • API Certification testing
  • Logical port creation and modification of default settings
  • Testing/understanding changes to systems and functionality prior to deployment
  • Investigate error logs and order trails, troubleshoot network issues and review relevant logs (e.g. FIX)

Trading/Product Support

  • Support Silexx business teams with data/order type behavior requests
  • Assist third party clients with configuration set-up and troubleshooting
  • Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)
  • Support of the Cboe Trading Floor
  • Support of Cboe related products and trading support applications (e.g. LiveVol, Index Platform, PAR, etc)
  • Data mining and research

Operational System Monitoring

  • Perform daily system startup/shutdown checks
  • Monitor systems and keep dashboards green
  • Monitor database health tools
  • Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)
  • Options Intermarket Incident Calls (monthly tests)
  • Ad hoc project assignments

Job Requirements:

The ideal candidate will possess these requirements:

  • Equivalent of Bachelors degree or higher
  • 2-5 years experience in a securities related and technical support position
  • Ability participate in weekend testing and weekday off-hours support paging as required
  • Strong troubleshooting, problem-solving and customer service skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Skilled at prioritization and multi-tasking
  • Experience with order-entry trading platforms
  • Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order lifecycle related workflows
  • Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
  • Ability to work well in a dynamic team oriented environment
  • Ability to accept new responsibilities as knowledge base grows

And have these preferences:

  • Proficiency in Windows and Linux desired
  • Scripting and/or programming experience (e.g. C#, Java, Python) a plus


Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links:

Posted 2 Days AgoFull timeR-0746

Cboe is always looking for intelligent, innovative and hard-working individuals. Our success is based on our talented team of industry and technology professionals, which we believe is the strongest in the industry, and we pride ourselves on hiring the best and brightest.