Customer Service Specialist Customer Service Specialist …

Wolters Kluwer
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Wolters Kluwer
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Customer Service Specialist
Customer Service Technical Specialist Customer Service Technical Specialist USA-IL-Chicago-South Wacker Dr/en-US/External/job/USA-IL-Chicago-South-Wacker-Dr/Customer-Service-Technical-Specialist_R0008692-1/apply

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and

Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the
sustainable company through technology.

The Customer Services Technical Specialist is a member of the Sustainment team, who collectively are responsible for sustaining Enablon customers.  Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.

The Customer Services Technical Specialist is directly responsible for the qualification and

tracking of client requests, and most importantly, providing solutions (expertise, configuration,

development, etc.) within the expected response time applicable to the client. He/she also may provide additional support services such as product refreshers and coaching. Some requests are quick wins (configuration/coding on the spot with customers or coaching workshops), but many are mini agile implementation projects, lasting a few weeks to over a month.

The Customer Services Technical Specialist is an independent thinker who understands and

does what it takes to have a delighted customer by providing design, configuration development, testing, and expertise services.

Responsibilities:

  • Provide post-deployment services to enterprise-wide Enablon software solutions for our customers
  • Responsible for the qualification and tracking of client requests.  Provide solutions (expertise, configuration, development, etc.) within the expected response time/adheres to SLAs (Service Level Agreement)
  • Provide additional support services such as product refreshers and coaching to our customers
  • Provide solutions to a variety of technical problems of moderate scope and complexity

Qualifications:

  • Minimum of four years of experience as a Customer Support/Customer Service Technical Specialist
  • Minimum of two years of experience with at least one of the following languages;  HTML, XML, CSS, JavaScript, C#, .NET
  • Minimum of a Bachelor’s degree from an accredited college or university OR equivalent work experience
  • Contribute to the completion of milestones associated with specific projects
  • Ability to provide customers with a positive customer experience.  Not all issues will be “simple fixes” and may require research or working with our Product Software Engineers
  • Demonstrated performance in providing solutions to difficult technical issues associated with specific project
All Locations: USA-IL-Chicago-South Wacker DrPosted 3 Days AgoFull timeR0008692

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Service Technical Specialist
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