Consultant, Applications - Omnium Application Support New 📅 81666 Requisition # 📅 1 day ago Post Date
About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today. The Application Support role is part of the Omnium IT Team. This position will focus primarily on providing Level II and Level III support for our client-facing Omnium Fund Administration platform. This individual will work closely day to day with Partners on the Omnium Rec & Control and Investor Services L2 teams, Production Services team, Clients and members of other shared service teams within the AFS organization in all regions. Additionally this role will have a team lead mentality as well as be the main project coordinator for Omnium Support initiatives. Major Duties: • Day to day support of client/partner issues. Frequent interaction with internal clients via Service Now, email and phone • Configure, troubleshoot and provide daily support for multiple Linux and Windows based middle and back office applications for our Omnium Reporting, Investor Management, and Reconciliation and Control teams to ensure timely and high quality client service. • Perform daily system check-outs to ensure the availability of the application environment • Daily hand-off of lingering issues to overnight offshore support teams • Training and general knowledge transfer to support team, including authoring, reviewing and approving support related documentation and knowledge base articles • Provide support for ongoing system deployment releases and communicate platform changes to the user community • Provide management and tracking of internal support based projects • Tracking of all incidents, identification of chronic problems, and escalation to appropriate development resources. • Help compile and analyze capacity and performance related application and server metrics • 3-5 years professional experience • Team focused individual with a strong work ethic • Strong focus on high quality client service • Excellent written/verbal communication skills • Ability to quickly learn new technology • Ability to multi-task and meet on-going time sensitive deadlines • Experience in an internal/external client facing role required • Previous experience managing ongoing and time-limited projects. Bachelor’s Degree in Computer Science, Finance, Accounting or related experience required. 3-5 years of professional experience required. Strong analytical, communication, and organizational skills are required. Candidate must work well independently, with team members, and with business partners.