Client Engagement Specialist Client Engagement Specialist …

IG Group
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
IG Group
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
IG Group
Client Engagement Specialist
Job Description

Who we are

Founded in 1974, we invented the concept of financial spread betting. Today, we're the world's No.1 spread betting and CFD provider, with offices in 14 countries and over 195,000 clients worldwide.
Recognised as one of Britain's top employers, it's no surprise that this success has come from empowering our people to be brave, innovative and inspiring. Join us, and you'll find the perfect place to showcase your talents and passion. Your achievements will be recognised, and you'll have the support of a collaborative global team.

Where you'll work

As part of a connected global team, you'll come to work in a friendly and dynamic environment. Our comfortable, cutting-edge offices contain everything you need to succeed:
• Agile workspaces and hot desks
• Private quiet rooms
• Breakout and refreshment areas

How you'll progress

Your development is as important to us as it is to you. You'll be rewarded for hard work here, with support to get better at what you do.
We work in a fast-paced project environment where change is constant. If you're up for the challenge, you'll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences.

What you'll get

As well as having the chance to attend regular social events, get funding for your charitable endeavours and join a range of special interest groups, you'll receive an attractive selection of benefits working with IG:
• Flexible working hours and work-from-home opportunities
• Performance-related bonuses
• Pension, insurance and medical plans
• Career-focused technical and leadership training
• Contribution to gym memberships and more

What you'll do

The Client Engagement Specialist (CES) supports Nadex active clients by delivering a first class client experience. The CES leverages multiple channels of communication to provide: platform and product tutorials, trading and technical support, verification of client banking information and account management assistance to improve client engagement and retention.

Who you'll be

We're looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership. People who embody our three core values - who want to champion the client, lead the way and love what we do.
We recruit based on excellence, and believe that diversity is vital to success. We have zero tolerance for bullying, harassment or any other behaviour that stifles innovation and collaboration.

Number of openings
1
Company Overview

IG empowers informed, decisive, adventurous people to access opportunities in over 15,000 financial markets. With a strong focus on innovation and technology, the company puts client needs at the heart of everything it does.

IG’s vision is to be a global leader in retail trading and investments. Established in 1974 as the world’s first financial spread betting firm, it continued leading the way by launching the world’s first online and iPhone trading services.

IG is now an award-winning, multi-platform trading company, the world’s No.1 provider of CFDs* and a global leader in forex. It provides leveraged services with the option of limited-risk guarantees, and offers an execution-only share dealing service in the UK, Australia, Germany, France, Ireland, Austria and the Netherlands. IG has recently launched a range of affordable, fully managed investment portfolios, to provide a comprehensive offering to investors and active traders.

It is a member of the FTSE 250, with offices across Europe, including a Swiss bank, Africa, Asia-Pacific, the Middle East and the US, where it offers on-exchange limited risk derivatives via the Nadex brand.

*Based on revenue excluding FX (from published financial statements, October 2016)

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