CIMD - Savings Operations - Customer Communications and Analytics - Analyst - Chicago

  • Competitive
  • Chicago, IL, USA
  • Permanent, Full time
  • Goldman Sachs USA
  • 19 Mar 19

CIMD - Savings Operations - Customer Communications and Analytics - Analyst - Chicago

MORE ABOUT THIS JOB Consumer and Investment Management (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm's digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

We are looking for a resourceful candidate to join the Customer Communications team, supporting our US Deposits business. In your role you will report to the Associate, Customer Communications, and be responsible for managing all aspects of the existing customer communications rapid letter system (direct mail and email campaigns) to coordinate and support a fast growing customer portfolio. You will be is tasked with the execution of all regulatory, marketing and other customer communications, ensuring alignment with the overall goals and objectives of the business. You will drives drive continuous efficiency and improvement within the marketing operating processes (i.e. SOP development, proper governance over marketing processes, and workflows).

Essential Responsibilities

  • Establish and maintain scalable processes which ensure tight collaboration between the marketing, business intelligence, legal, compliance and customer delivery teams
  • Define, automate and streamline customer communications processes for the purpose of optimizing customer relationship
  • Oversee customer email and direct mail campaign execution, including quality control and monitoring throughout the deployment flow
  • Maintain, streamline and socialize communications calendar to ensure customer touchpoints are identified and planned accordingly
  • Customer outreach from beginning to end
  • Develop and maintain a collaborative relationship with various teams and ensure the various stakeholders understand the timelines and strategy execution
  • Engage with business intelligence to identify customer segments across the portfolio based on campaign goals or needs
  • Create and manage KPIs for areas of responsibility to assure we are meeting growth and efficiency targets.

Basic Requirements:
  • Experience working with employees, customers and management across multiple workstreams to meet time bound deliverables
  • Ability to problem solve issues that may come up during a typical work day
  • Analytical skills and ability to analyze data and make decisions that affect the project on a regular basis
  • Bachelor's degree
  • Experience managing vendors
  • Proven record in driving business outcomes through digital marketing channels
  • Ability to optimize project investment and efficiency through data driven results.
  • Proficient use of JIRA, Excel (Macros, Pivot table, VBA), PowerPoint.

Desired Characteristics:
  • Strong project management background
  • Strong organization, communication and critical thinking skills
  • Strong communication and presentation skills
  • Strong implementation/execution experience
  • Ability to effectively manage complex and/or multiple projects to completion on time and on budget
  • Strong sense of urgency and attention to detail

ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.