Associate Support Analyst Associate Support Analyst …

in Chicago, IL, United States
Permanent, Full time
Be the first to apply
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Associate Support Analyst
Associate Employee Support Analyst Chicago/en-US/Americas/job/Chicago/Associate-Employee-Support-Analyst_REQ-015106-1/apply

You will be responsible for carrying out all aspects of IT Service Desk support to approximately 1600 users in our Chicago office, as well as supporting our other global offices as required.

Candidates should be punctual, trustworthy and able to work independently, managing their time and priorities. Additionally, they must be strong team players who are able to work closely with other support team members. As a service desk analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills. You should also possess a highly proactive can-do attitude and be able to manage multiple demands and tight deadlines. This position reports to the Desktop Support Service Desk Manager in Chicago.

Requirements (at Least One Year)
Service Desk experience in a large corporate environment, minimum number of 1600 employees
Customer service experience, including telephone and face to face support in a busy environment
Windows and Mac administration
Experience of service desk ticketing system, JIRA experience a plus
Administration of Windows 7/10 Enterprise, Active Directory 2012, Office 365
Leadership and project management skills a plus
Proven trouble-shooting skills for PC and Mac

Managing and maintaining our PC refresh cycle
Providing excellent customer service to our employees; by phone or at our walk up window.
Providing excellent customer service to our employees; by phone or at our walk up window.
Ticket management support for our employees within required SLAs
RSA SecurID software token administration
Conferencing support (Zoom)
Audio/Visual support when required
Hardware and software support (PC and MAC)
Audio Visual support, including daily walkthroughs
Working with the team leader to provide continual service improvement of our service desk processes and knowledge base

Actively working towards a Bachelor's Degree OR Bachelor's Degree obtained. 3.5-4.0 GPA (preferred in technology)
Certificates are an advantage

001_MstarInc Morningstar Inc. Legal EntityPosted 2 Days AgoFull timeREQ-015106

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Step 3

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Applicants With Disabilities Who Need Accommodation

Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 312 384-3900 or email and let us know the nature of your request and your contact information.

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Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisionsincluding recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matterswithout regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.