Job Description




Lead Disability & Leave Operations from Anywhere in the U.S.


VP, Disability & Leave Operations | Remote




Are you a strategic leader with deep expertise in disability and leave management? We're looking for a Vice President, Disability & Leave Operations to lead and elevate programs including Short-Term Disability (STD), Family & Medical Leave (FMLA), Long-Term Disability (LTD), and Absence Management.




In this high-impact role, you'll:



Drive operational excellence across disability and leave programs

Develop innovative strategies that enhance the employee experience

Optimize processes for efficiency, compliance, and cost effectiveness

Partner with clients to provide expert guidance and best practices

Lead high-performing teams and influence organizational success




If you're passionate about transforming leave management, delivering exceptional service, and creating meaningful business impact, we'd love to hear from you.


Lead with purpose. Drive innovation. Make a difference.



Apply today and help redefine the future of disability and leave operations!




Responsibilities

• Facilitates the implementation, continuous improvement and integration of all disability and absence management programs/processes within the unit.


• Provides proactive leadership in developing a continuous improvement culture within the IDAM department. Ensures that all aspects of the department's operations are meeting corporate guidelines, federal, state, and local law and are in accordance with professional standards and confidentiality. Concurrently, assessing the various programs ensuring they meet their defined objective and are meeting the needs of our clients.


• Manages, hires, trains, develops and motivates qualified individuals.


• Maintains up-to-date knowledge of industry trends in integrated disability and absence management to ensure that the various programs and processes are truly best practice.


• Manages business unit to budget to meet corporate revenue objectives.


• Communicates P&L performance and positive/negative trends to executive management.


• Prepares budget forecasts as well as periodic re-forecasts as required.


• Works with the reporting and analytics team to ensure our key metrics are current and measures that allow a view of the day to day efficiency and effectiveness of the operations as well as the higher level business impact that can be benchmarked.


• Participates in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives.


• May participate in the appeals process.


• Performs other related duties as required.

Qualifications

• Bachelor's Degree or equivalent work experience required.


• Minimum of eight years progressive experience in managing integrated disability and absence management programs with preference for employer-based experience


• Six years in a supervisory or leadership capacity required


• Expertise with IDAM best practice benchmarking and metrics


• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners


• Exceptional communication skills, change management skills, and customer focus


• Strong organizational and time management skills


• Excellent oral, written, and presentation skills


• Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team. Desired:


• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP


• Experience with middle to large complete company e.g. 7,000 + employees, union representation and industrial, highly physically demanding jobs.


• Licensed disability adjuster


• Desired:
  
  
  
  
  • Current membership/leadership in professional organization critical to the field
  
  
  • Must complete continuing education requirements as outlined by Crawford Educational Services
  
  
  • Nationally accredited certification in a related profession such as Certified Disability
  
  
  • Management Specialist (CDMS) or Certified Case Manger (CCM)
  
  
  
  #LI-DV1

About Us



Why Crawford?



Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.



At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.



We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.



When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.


• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans

- Prescription Drugs

- HSA, HRA, and FSA Accounts

- Paid Holidays, Vacation and Sick Leave

- 401(k) Retirement Plan

- Tuition Assistance

- Paid Parental Leave

- Supplemental Health Benefits




Other Benefits currently available at no cost include: - Enhanced Mental Health Support

- Virtual Physical Therapy

- Caregiving Services

- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.


• Sustainability programs that give back to the communities in which we live and work.


• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.